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- Tasks: Assist customers in German and English, resolving inquiries and logging issues in Salesforce.
- Company: Leading restaurant tech firm dedicated to enhancing customer satisfaction.
- Benefits: Flexible work arrangements, mental well-being support, and career growth opportunities.
- Why this job: Join a vibrant team and make a difference in the hospitality industry.
- Qualifications: Fluent in German and English with strong communication skills.
- Other info: Dynamic work environment focused on employee well-being and development.
The predicted salary is between 30000 - 42000 £ per year.
A prominent restaurant technology firm is looking for a Customer Support Representative who speaks German and English to enhance customer satisfaction in London. The role involves responding to customer inquiries across various platforms and logging issues in Salesforce.
Ideal candidates will have a passion for hospitality and possess excellent communication skills. The firm offers flexible work arrangements and numerous benefits, focusing on mental well-being and career growth.
German-Speaking Customer Support Pro — Hospitality Tech in London employer: OpenTable
Contact Detail:
OpenTable Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German-Speaking Customer Support Pro — Hospitality Tech in London
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills in both German and English. Role-play common customer scenarios with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace German-Speaking Customer Support Pro — Hospitality Tech in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let us see your enthusiasm for the hospitality industry. Share any relevant experiences or stories that highlight your love for helping customers and making their experiences memorable.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Use keywords from the job description, like 'customer support' and 'communication skills', to show us you’re a perfect fit for our team.
Highlight Your Language Skills: Since we’re looking for someone who speaks both German and English, don’t forget to emphasise your language proficiency. Mention any previous roles where you used these languages to assist customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process.
How to prepare for a job interview at OpenTable
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure you're comfortable switching between the two languages. Practise common customer support phrases and scenarios in both languages to show your versatility.
✨Know the Company Inside Out
Research the restaurant technology firm thoroughly. Understand their products, services, and the hospitality industry. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Support Representative, communication is key. Prepare examples of how you've effectively resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific customer inquiries or complaints. Practising these scenarios can help you articulate your thought process and problem-solving skills.
