At a Glance
- Tasks: Manage key restaurant partnerships and drive growth through strategic advice.
- Company: Join OpenTable, a leader in the hospitality tech industry with a global impact.
- Benefits: Enjoy flexible work options, generous time off, and health perks.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in the restaurant industry while developing your career.
- Qualifications: Experience in enterprise account management and fluency in German and English required.
The predicted salary is between 59400 - 72600 £ per year.
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
About this role: Reporting to the Manager, Enterprise EMEA, the Enterprise Account Manager is responsible for managing a portfolio of OpenTable’s most strategic and commercially significant restaurant group partners across the region. This is a highly consultative account management role designed for individuals who have experience partnering with complex enterprise customers and can credibly advise senior hospitality stakeholders on operational performance, commercial strategy and technology adoption. You will own executive-level relationships across multi-site and enterprise restaurant groups, acting as a strategic advisor to help partners maximise the value of OpenTable’s solutions while driving long-term retention, product utilisation, and commercial growth. We are specifically seeking candidates with substantial enterprise account management experience / direct experience within the restaurant, hospitality, or hospitality technology industry. Candidates without one of these are unlikely to be the right fit for this opportunity. This is a hybrid role based at our London office, with regular travel required across your territory. This role will be covering accounts across EMEA, but mainly in Germany. It is essential that you speak both German & English fluently. You should expect to travel to meet with your accounts regularly too.
In this role, you will:
- Own and develop relationships with senior stakeholders across a portfolio of enterprise and strategic restaurant group partners
- Act as the primary strategic advisor to customers post-sale, driving retention, utilisation, and commercial growth
- Deliver consultative business reviews grounded in data, operational insight, and industry expertise
- Influence customer strategy by advising on guest trends, operational best practices, and revenue optimisation opportunities
- Navigate complex stakeholder groups and build consensus across operational and executive decision-makers
- Identify commercial risks and growth opportunities proactively across your portfolio
- Partner cross-functionally with Sales, Product, Marketing, and Support to deliver strategic solutions for customers
- Consistently achieve retention and revenue targets within a high-performance environment
About you:
- Extensive Enterprise or Strategic Account Management experience managing complex, high-value B2B accounts
- Direct restaurant, hospitality, or hospitality technology industry experience is essential
- Proven success managing executive-level stakeholder relationships within multi-site, enterprise, or strategic customer organisations
- Deep understanding of restaurant operations and the operational/commercial challenges facing hospitality groups
- Strong consultative and commercial skillset, with the ability to challenge customer thinking and influence strategic decisions
- Highly analytical and confident using data to shape recommendations and demonstrate ROI
- Comfortable operating autonomously in a fast-paced, target-driven environment
- Experience with Salesforce or equivalent CRM preferred
Benefits and Perks:
- Flexibility & time off: Enjoy the option to work from almost anywhere for up to 20 days per year, generous vacation time, your birthday off, paid volunteer days, and our annual company-wide recharge week where the whole team takes time to reset.
- Health & wellbeing: Your wellbeing matters to us. We offer private health & dental insurance, company-paid therapy through SpringHealth, a Headspace subscription, and an Employee Assistance Program including 24/7 GP access and legal advice, alongside income protection and life assurance.
- Growth & development: We invest in your career with Development Dollars, leadership development opportunities, and thousands of on-demand learning resources.
- Extra perks: Additional benefits include pension contributions, discounted gym membership, Bike2Work and season ticket loans, Employee Resource Groups, regular social events and Thursday happy hours, plus free lunch in the office twice per week.
Work Environment & Flexibility: At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion: We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
Enterprise Account Manager - German Speaking in London employer: OpenTable
OpenTable is an exceptional employer that prioritises employee wellbeing and professional growth, offering a flexible work environment in London with the opportunity to connect with a diverse range of restaurant partners across EMEA. With generous benefits including private health insurance, development resources, and a vibrant work culture that values inclusion and collaboration, employees are empowered to make a meaningful impact in the hospitality industry while enjoying a supportive and dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Account Manager - German Speaking in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like OpenTable. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to OpenTable
Don't be shy about reaching out to OpenTable directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Enterprise Account Manager - German Speaking in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about OpenTable and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at OpenTable
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
