At a Glance
- Tasks: Manage global billing operations and solve complex billing issues.
- Company: Join OpenTable, a leader in restaurant technology with a passion for hospitality.
- Benefits: Enjoy a hybrid work model, competitive salary, and a supportive team culture.
- Other info: Opportunity to explore AI tools and collaborate with a global team.
- Why this job: Make a real impact on restaurants while enhancing your skills in a dynamic environment.
- Qualifications: 1+ years in billing or financial operations; strong communication and organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, Open Table, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive.
Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at Open Table has a tangible impact on what we do and how we do it.
You’ll also be part of a global team and its portfolio of metasearch brands.
Hospitality is all about taking care of others, and it defines our culture.
About the Job
Open Table, a global leader in restaurant technology, is seeking a detail-focused Billing Operations Analyst to join our team in London for a 12 month contract.
In this role, you will support all elements of our global billing process, ensuring smooth and accurate operations that directly impact our restaurant partners and our bottom line.
You will solve complex billing problems, suggest operational improvements, and collaborate with cross-functional teams to meet customer needs.
This is an opportunity to make a tangible impact on a global scale while leveraging new technologies to enhance workflows.
Responsibilities
- Process and manage global billing operations, including generating invoices and credit memos, to ensure accurate and timely financial transactions.
- Resolve billing issues and respond to stakeholder inquiries promptly to maintain high customer satisfaction.
- Collaborate with Finance and Sales to resolve discrepancies and manage Pricing Request Forms, ensuring alignment with approved contractual terms.
- Conduct regular audits and execute end-of-month activities to ensure the absolute accuracy of billing and financial data.
- Identify bottlenecks and lead projects to continuously improve billing systems and processes, including the exploration of AI tools.
- Prepare detailed reports, handle ad-hoc analyses, and maintain comprehensive documentation for audit readiness.
- Minimum Qualifications
- 1+ years of experience in billing, accounts receivable, or financial operations.
- Proficiency in navigating and utilizing enterprise billing systems (e. g., Salesforce, Net Suite, Oracle, or similar).
- Demonstrated ability to confidently work with spreadsheets and perform basic data analysis.
- Exceptional organizational skills and attention to detail, with a proven ability to manage time efficiently.
- Strong communication skills with a clear ability to collaborate effectively with diverse stakeholders.
- Preferred Qualifications
- Experience with or a strong interest in exploring AI tools to enhance operational efficiency.
- Proven ability to make informed decisions and independently progress tasks in a dynamic environment.
- A proactive, problem-solving mindset with an openness to learning new methodologies.
- Adaptability to changing priorities and a continuous improvement approach to overcoming challenges.
The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker.
That’s why Open Table has adopted a hybrid workplace model.
This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility.
Work Environment & Flexibility
At Open Table, we pride ourselves on fostering a global and dynamic work environment.
As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones.
While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters.
Open Table will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive.
We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need any reasonable adjustments during the application/interview process, or on the job, we’re here to support you.
Please reach out to your recruiter to request any accommodations.
#LI-Hybrid
Billing Operations Analyst (12 month contract) in London employer: OpenTable
OpenTable is an exceptional employer that prioritises employee wellbeing and growth, offering a vibrant work culture where your contributions truly matter. With generous benefits including private health insurance, flexible working arrangements, and opportunities for professional development, you'll thrive in a supportive environment that values diversity and inclusion. Join us in our London office to be part of a global team dedicated to enhancing the dining experience for millions while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Operations Analyst (12 month contract) in London
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
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Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like OpenTable.
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Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
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Keep your eyes peeled on job boards specifically for finance roles. Companies like OpenTable might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Billing Operations Analyst (12 month contract) in London
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at OpenTable will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at OpenTable. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give OpenTable confidence in your short-term commitment to the role.
How to prepare for a job interview at OpenTable
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with OpenTable.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure OpenTable that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
