At a Glance
- Tasks: Manage elite hotel accounts and drive revenue through strategic planning and client relationships.
- Company: Join OpenTable, a leader in restaurant technology with a passion for hospitality.
- Benefits: Enjoy remote work, generous leave, mental health support, and career development opportunities.
- Other info: Dynamic global team with a focus on inclusion and personal growth.
- Why this job: Make a real impact in the hospitality industry while working with cutting-edge technology.
- Qualifications: 5+ years in account management, strong communication skills, and a passion for hospitality.
The predicted salary is between 50000 - 65000 € per year.
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
As an Account Manager, Hotels, you will be the primary point of contact and a "trusted advisor" for an elite portfolio of hotel groups and strategic hotel accounts across the EMEA region. You will assume responsibility for these high-value relationships following the initial sale and installation, ensuring deep utilization of OpenTable’s best-in-class software solutions. In this role, you will balance strategic account planning with hands-on execution. You are charged with maintaining high client retention rates, driving incremental revenue through upgrades and add-on sales, and consulting with C-suite stakeholders to align our technology with their business goals.
What You Will Do:
- Drive Revenue & Retention: Meet and exceed assigned monthly and quarterly retention and revenue goals. You will be directly responsible for protecting our core revenue while identifying and closing opportunities to achieve a high ROI on your portfolio.
- Ensure Customer Success: Guarantee world-class customer satisfaction through diligent, proactive follow-ups. You will act as the bridge between the client’s operational needs and OpenTable’s technology, ensuring every hotel in your "bucket" is fully optimized and supported.
- Maintain Operational Excellence: Document all client communications and activities within CRM (Salesforce) to provide accurate productivity reports. You will use these insights to report on account health and progress toward KPIs to senior leadership.
- Subject Matter Expertise: Maintain a detailed, expert-level understanding of the company's full suite of solutions, including table management platforms and online marketing tools. You must be able to demonstrate how these tools solve complex C-suite challenges.
- Strategic Market Intelligence: Provide consistent market feedback to the Product and Marketing teams. You will act as the "Voice of the Customer," identifying trends and feature requirements from the field to influence our global product roadmap.
- Cross-Functional Collaboration: Assist Hotels Account Executives and Inside Sales Representatives as needed to ensure a seamless transition from "signed" to "live." You will support the broader sales ecosystem to accelerate revenue recognition and support new business rollouts.
About You:
- Experience: 5+ years of Account Management or equivalent experience, ideally within a B2B SaaS or high-growth hospitality technology environment.
- Education & Skills: Proficiency in Google Suite and CRM solutions like Salesforce is preferred. You should be comfortable with AI fluency and its application in a professional setting.
- Communication: Outstanding negotiating and communication skills. Business-Fluent German is strongly preferred to support customers with clarity and cultural awareness.
- Analytical Mindset: An aptitude for data-driven business decisions and the ability to reframe a client's view of their business through insights and industry trends.
- Resilience: Proven ability to work under pressure, meet ambitious goals, and manage multiple priorities simultaneously.
- Travel & Flexibility: Anticipate 30-50% travel depending on location to engage in on-site client meetings, performance reviews, and industry events across the EMEA region.
- Passion: A genuine passion for the hospitality industry and technology; prior restaurant management or F&B sales experience is a significant plus.
Benefits and Perks:
- Work from (almost) anywhere for up to 20 days per year
- Generous paid parental leave, vacation & time off for your birthday
- Private health & dental insurance
- Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid volunteer time
- Focus on your career growth: Development Dollars, Leadership development, Access to thousands of on-demand e-learnings
- Travel Discounts inc. Bike2Work, Season ticket loan
- Employee Resource Groups
- Income protection and life assurance
- Employee Assistance Program - including 24/7 GP & free legal advice
- Pension plan contributions
- Discounted gym membership
- Social events & Thursday happy hours
- Free lunch 2 days per week
Work Environment & Flexibility:
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion:
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need any reasonable adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
Account Manager Hotels EMEA in London employer: OpenTable
OpenTable is an exceptional employer that champions a vibrant work culture, prioritising employee well-being and professional growth. With generous benefits such as flexible working arrangements, comprehensive health coverage, and a strong focus on mental health, employees are empowered to thrive both personally and professionally. The London-based team enjoys unique advantages, including access to a global network and the opportunity to make a tangible impact in the hospitality industry, all while being part of a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager Hotels EMEA in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the hunt for an Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching OpenTable's products and services. Understand how they help restaurants thrive, and think about how your experience aligns with their goals. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in account management and customer success can drive revenue and retention for OpenTable. Tailor your examples to highlight your experience in the hospitality tech space.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the OpenTable team and making an impact in the hospitality industry.
We think you need these skills to ace Account Manager Hotels EMEA in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and any relevant skills that align with what we’re looking for at OpenTable.
Show Your Passion:We love candidates who are genuinely passionate about the hospitality industry. Share your experiences or insights that demonstrate your enthusiasm for helping restaurants thrive and how you can contribute to our mission.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate straightforward communication!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at OpenTable
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of OpenTable’s software solutions and how they benefit hotels. Familiarise yourself with the features that can drive revenue and improve customer satisfaction, as you'll need to demonstrate your expertise during the conversation.
✨Show Your Passion for Hospitality
Express your genuine interest in the hospitality industry. Share any relevant experiences or insights that highlight your passion for helping restaurants thrive. This will resonate well with the interviewers, as they value candidates who are enthusiastic about their mission.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage client relationships. Think of specific examples from your past experience where you successfully navigated challenges or improved client satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready to Discuss Data
Since the role requires an analytical mindset, be prepared to talk about how you've used data to drive business decisions in previous roles. Bring examples of how you’ve reframed a client's view of their business using insights and trends, as this will showcase your ability to add value.
