At a Glance
- Tasks: Manage restaurant partnerships and drive platform adoption using data insights.
- Company: Join OpenTable, a leader in restaurant technology with a passion for hospitality.
- Benefits: Enjoy flexible work options, generous vacation, health benefits, and professional development.
- Other info: Dynamic work environment with opportunities for growth and regular social events.
- Why this job: Make a real impact in the restaurant industry while building valuable relationships.
- Qualifications: 3+ years in account management or customer success, fluent in English and German.
The predicted salary is between 42750 - 52250 £ per year.
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. OpenTable helps restaurants run and grow their business while helping diners discover and book the right table for every occasion.
As an Account Manager, you will manage a portfolio of restaurant partners and help them get the most value from the OpenTable platform. You will build trusted relationships, use data to guide conversations, and identify opportunities to improve retention, adoption, and commercial performance.
We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants.
This is a hybrid role; working from our London office twice a week.
- Manage a portfolio of restaurant partners, building strong relationships that support long-term retention and growth.
- Use data and customer insights to increase platform adoption, improve reservation availability, and drive measurable business outcomes.
- Resolve day-to-day partner issues efficiently and provide a high standard of service across multiple channels, including phone, email, and virtual meetings.
- Deliver remote training, guidance, and business recommendations that help partners use OpenTable effectively in their daily operations.
- Partner cross-functionally with Customer Support and field teams to resolve escalations and improve the overall partner experience.
- Identify commercial opportunities within your portfolio and influence partners to adopt strategies that strengthen performance on the platform.
Requirements:
- 3+ years of experience in account management, customer success, consultative sales, or a similar customer-facing role.
- Experience working with customers in hospitality, restaurants, SaaS, or another service-based environment, with the ability to understand operational needs and translate them into business value.
- Experience using data, reporting, or performance insights to influence decisions and improve customer outcomes.
- Strong written and verbal communication skills, including experience delivering presentations, training, or reviews to stakeholders.
- Professional fluency in English & German languages.
- Experience working with restaurant technology, hospitality platforms, or reservation products.
- Confidence coaching customers through change and identifying opportunities for growth.
Flexibility & time off:
- Enjoy the option to work from almost anywhere for up to 20 days per year.
- Generous vacation time, your birthday off, paid volunteer days, and our annual company-wide recharge week where the whole team takes time to reset.
We offer private health & dental insurance, company-paid therapy through SpringHealth, a Headspace subscription, and an Employee Assistance Program including 24/7 GP access and legal advice, alongside income protection and life assurance.
Growth & development:
We invest in your career with Development Dollars, leadership development opportunities, and thousands of on-demand learning resources.
Extra perks:
- Additional benefits include pension contributions, discounted gym membership, Bike2Work and season ticket loans, Employee Resource Groups, regular social events and Thursday happy hours, plus free lunch in the office twice per week.
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion:
We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
Account Executive - German / English Speaking in London employer: OpenTable
OpenTable is an exceptional employer that prioritises employee wellbeing and growth, offering a vibrant work culture where your contributions truly matter. With generous benefits including private health insurance, flexible working arrangements, and opportunities for professional development, you'll thrive in a supportive environment that values diversity and inclusion. Join us in our London office to be part of a global team dedicated to enhancing the dining experience for millions while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive - German / English Speaking in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OpenTable. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OpenTable before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Executive - German / English Speaking in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OpenTable:Your cover letter is your chance to shine! Tell us why you want to work at OpenTable specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OpenTable!
How to prepare for a job interview at OpenTable
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
