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- Tasks: Lead localisation projects, ensuring quality and timely delivery across various business functions.
- Company: Join OpenTable, a leader in restaurant technology with a passion for hospitality and innovation.
- Benefits: Enjoy flexible work options, mental health support, generous vacation, and career growth opportunities.
- Why this job: Make a real impact in a diverse team while enhancing user experiences globally.
- Qualifications: 4+ years in localisation project management with strong analytical and communication skills required.
- Other info: Hybrid work model with a focus on diversity, equity, and inclusion.
The predicted salary is between 42000 - 84000 £ per year.
Location: London (Hybrid 2 days per week in office)
With millions of diners, 60,000 restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
The Role: The Localisation Team is a multicultural and complementary team of Localisation Program Managers passionate about building a quality native experience for users all over the world. You will be responsible for handling a variety of localisation projects and optimizing processes to ensure a balance of end quality, speed of delivery, cost and partner happiness. This role reports to the Technical Program Manager - Principal.
Main responsibilities:
- Lead projects and workflows end-to-end to deliver high quality localisation for a variety of business functions and content streams
- Ensure localization requests are delivered on time and to quality standards
- Facilitate kickoff and debrief meetings if vital for larger projects
- Coordinate quality checks on delivered translations
- Supervise tools and workflows, report issues and drive improvements based on user feedback
- Identify and build tickets for localization issues, follow up on reported issues
- Coordinate LQA and support other quality-focused initiatives
- Respond to translators’ questions about specific projects
- Support the launch of new features or locales
- Update documentation on localization processes and ensure information is always complete and up to date
- Analyse current problems in workflows and tools, provide recommendations and implement scalable solutions
Please apply if:
- Minimum 4 years of localization project management experience
- Experience in localization and internationalization, client-side
- Experience with CAT tools
- Proven knowledge of localization standard methodologies
- Excellent problem solving skills
- Excellent verbal and written communication in English
- Strong analytical skills and a phenomenal attention to detail
- Knowledge of multiple languages
- A high sense of ownership
- A growth mindset and an appetite for knowledge
Preferred skills:
- Experience with LQA
- Experience with Machine Translation and post editing as part of localization workflows
- Experience with JIRA
Benefits and Perks:
- Income protection and life assurance
- Employee Assistance Program - including 24/7 GP & free legal advice
- Pension plan contributions
- Discounted gym membership
- Work from (almost) anywhere for up to 20 days per year
- Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth
- Company-paid subscription to HeadSpace
- Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Focus on your career growth: Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Bike2Work
- Season ticket loan
- Social events & Thursday happy hours
- Free lunch 2 days per week
Diversity, Equity, and Inclusion: At OpenTable, we aspire to be a workplace that fosters inclusion and reflects the diverse communities we serve. Hiring people with different backgrounds and perspectives is critical to innovation and to how we deliver great experiences for our users, partners, and teams. We strive to be an open and welcoming environment so that no matter who you are, you can be yourself.
Localization Program Manager employer: OpenTable
Contact Detail:
OpenTable Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Localization Program Manager
✨Tip Number 1
Familiarise yourself with the latest trends in localisation and internationalisation. Understanding the nuances of different markets can give you an edge in discussions during interviews, showcasing your analytical skills and knowledge of the industry.
✨Tip Number 2
Network with professionals in the localisation field. Attend industry events or join online forums to connect with others who work in similar roles. This can provide insights into the company culture at OpenTable and may even lead to referrals.
✨Tip Number 3
Brush up on your project management skills, especially if you're familiar with tools like JIRA. Being able to discuss your experience with managing workflows and optimising processes will demonstrate your readiness for the role.
✨Tip Number 4
Prepare to discuss specific localisation projects you've managed in the past. Be ready to highlight how you handled challenges, coordinated with teams, and ensured quality delivery, as these are key aspects of the role at OpenTable.
We think you need these skills to ace Localization Program Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in localization project management. Emphasise your familiarity with CAT tools and any specific projects that showcase your problem-solving skills and attention to detail.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the localisation industry and how your background aligns with OpenTable's mission. Mention specific experiences that demonstrate your analytical mind and effective communication skills.
Showcase Language Skills: If you know multiple languages, make sure to mention them prominently in your application. Highlight how these skills can contribute to the role and enhance the user experience across different locales.
Highlight Relevant Projects: Include examples of past projects where you led localisation efforts or optimised workflows. Detail the outcomes and how your contributions improved quality and efficiency, as this will resonate well with the hiring team.
How to prepare for a job interview at OpenTable
✨Showcase Your Project Management Skills
As a Localization Program Manager, you'll need to demonstrate your project management expertise. Prepare examples of past projects where you successfully led localisation efforts, highlighting your ability to manage timelines, resources, and quality standards.
✨Understand the Localisation Landscape
Familiarise yourself with the latest trends and best practices in localisation and internationalisation. Be ready to discuss how you can apply this knowledge to improve processes at OpenTable, showing that you're not just experienced but also forward-thinking.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of specific challenges you've faced in previous roles and how you overcame them. This will showcase your analytical mindset and ability to handle issues effectively.
✨Communicate Clearly and Effectively
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be prepared to explain complex localisation concepts in simple terms, demonstrating your ability to communicate with both technical and non-technical stakeholders.
