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- Tasks: Lead localisation projects, ensuring quality and timely delivery across various business functions.
- Company: Join OpenTable, a leader in hospitality with 23+ years of experience and a global network.
- Benefits: Enjoy 25 vacation days, private health insurance, and discounts on travel and wellness.
- Why this job: Be part of a diverse team that values inclusivity and makes a real impact in hospitality.
- Qualifications: 4+ years in localisation project management, strong analytical skills, and excellent communication.
- Other info: Hybrid work model with 2 days in the office; opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
Location: London (Hybrid 2 days per week in office)
With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
The Localisation Team is a multicultural and complementary team of Localisation Program Managers passionate about building a quality native experience for users all over the world. You will be responsible for handling a variety of localisation projects and optimizing processes to ensure a balance of end quality, speed of delivery, cost and partner happiness. This role reports to the Technical Program Manager - Principal. Localisation Program Managers at OpenTable own project handling, delivery, workflow and quality optimization for a specific business area, working in close collaboration with the relevant teams across the business. An analytical mind, effective communication, outstanding project management and problem solving skills as well as an in-depth knowledge of localisation and internationalization are important to this role.
Main responsibilities
- Lead projects and workflows end-to-end to deliver high quality localisation for a variety of business functions and content streams.
- Ensure localization requests are delivered on time and to quality standards.
- Facilitate kickoff and debrief meetings if vital for larger projects.
- Coordinate quality checks on delivered translations.
- Supervise tools and workflows, report issues and drive improvements based on user feedback.
- Identify and build tickets for localization issues, follow up on reported issues.
- Coordinate LQA and support other quality-focused initiatives.
- Respond to translators’ questions about specific projects.
- Support the launch of new features or locales.
- Update documentation on localization processes and ensure information is always complete and up to date.
- Analyse current problems in workflows and tools, provide recommendations and implement scalable solutions.
Please apply if:
- Minimum 4 years of localization project management experience.
- Experience in localization and internationalization, client-side.
- Experience with CAT tools.
- Proven knowledge of localization standard methodologies.
- Excellent problem solving skills.
- Excellent verbal and written communication in English.
- Strong analytical skills and a phenomenal attention to detail.
- Knowledge of multiple languages.
- A high sense of ownership.
- A growth mindset and an appetite for knowledge.
Preferred skills
- Experience with LQA.
- Experience with Machine Translation and post editing as part of localization workflows.
- Experience with JIRA.
You will accrue 25 vacation days per year in addition to statutory UK Bank Holidays. One Celebration Day per calendar year. Private Health & Dental and Life Insurances. Employee Assistance Program (EAP). Pension Fund. Bike2Work. Season Loan Ticket. Reimbursable eye tests and 100 GBP contribution towards VDU glasses only. Perkbox & Booking.com business discounts.
Diversity, Equity, and Inclusion
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Localisation Program Manager employer: OpenTable
Contact Detail:
OpenTable Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Localisation Program Manager
✨Tip Number 1
Familiarise yourself with the latest trends in localisation and internationalisation. Understanding the nuances of different markets can give you an edge in discussions during interviews, showcasing your passion and knowledge about the industry.
✨Tip Number 2
Network with professionals in the localisation field. Attend industry events or join online forums to connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Brush up on your project management skills, especially if you're familiar with tools like JIRA. Being able to discuss your experience with these tools confidently can demonstrate your readiness for the role and your ability to manage workflows effectively.
✨Tip Number 4
Prepare to discuss specific localisation projects you've managed in the past. Be ready to highlight your problem-solving skills and how you've optimised processes, as this will resonate well with the responsibilities outlined in the job description.
We think you need these skills to ace Localisation Program Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in localisation project management. Emphasise your familiarity with CAT tools and any specific methodologies you've used, as well as your problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and how your background aligns with OpenTable's mission. Mention specific projects where you successfully managed localisation efforts and the impact they had.
Showcase Analytical Skills: Provide examples in your application that demonstrate your analytical skills and attention to detail. Discuss how you've identified and solved problems in previous localisation workflows.
Highlight Communication Skills: Since effective communication is key for this role, include instances where you've facilitated meetings or coordinated with teams. Showcase your ability to respond to queries and provide clear guidance to translators.
How to prepare for a job interview at OpenTable
✨Showcase Your Project Management Skills
As a Localisation Program Manager, you'll need to demonstrate your ability to manage projects effectively. Prepare examples of past projects where you successfully led teams, met deadlines, and ensured quality outcomes. Highlight your experience with tools like JIRA and any relevant CAT tools.
✨Emphasise Communication Abilities
Effective communication is key in this role. Be ready to discuss how you've facilitated meetings, coordinated with translators, and resolved issues. Practice articulating your thoughts clearly, as you'll need to convey complex ideas simply and effectively.
✨Demonstrate Analytical Thinking
The role requires strong analytical skills to identify problems and implement solutions. Prepare to discuss specific instances where you've analysed workflows or tools, provided recommendations, and driven improvements based on user feedback.
✨Highlight Your Passion for Localisation
Show your enthusiasm for localisation and internationalisation. Discuss your understanding of best practices in the field and any personal experiences that have shaped your interest. This will help convey your commitment to delivering high-quality native experiences for users worldwide.
