At a Glance
- Tasks: Provide top-notch IT support and lead exciting tech projects.
- Company: Join OpenTable's dynamic Global IT Help Desk team, TechTable.
- Benefits: Enjoy generous leave, remote work, and mental health support.
- Other info: Fast-paced environment with endless learning and growth opportunities.
- Why this job: Be a tech hero, solving problems and helping colleagues thrive.
- Qualifications: Fluent in Italian with strong technical skills and a collaborative spirit.
The predicted salary is between 29700 - 36300 £ per year.
OpenTable is currently seeking a Help Desk Tier II for our Global IT Help Desk team, called TechTable. This person will serve as the escalation point for the TechTable team and resolve complex technical problems related to hardware, software, and access. They’ll also lead IT projects and become a subject matter expert on internal tools and systems. Things move quickly, so you’ll be expected to instinctively handle competing priorities, but still be accountable to deadlines and focused on getting the job done.
- Provide a wide range of technical support to end users through chat, email, and remote support.
- Lead internal IT projects.
- Identify service automation opportunities.
- Systems administration (Okta, Azure/Intune, Jamf, Iru, and others).
- Support corporate office systems and teams.
- Manage and support Telcomm/Video Conference services.
- Test and configure end-user hardware and software.
- Support employee onboarding and offboarding.
- Create, curate, and revise knowledge base documentation & company-wide technical communications.
- Manage your ticket queue with SLAs in mind.
Benefits:
- Generous parental leave.
- Generous paid vacation + time off for your birthday.
- Paid volunteer time.
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings.
- Work from (almost) anywhere - wherever you do your best work.
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge.
An IT enthusiast who loves new technologies and gadgets. You genuinely enjoy resolving technical problems and helping your co-workers to grow their technical skills. Our ideal candidate is a self-motivated individual with a broad technical skill set and a passion for delivering world-class customer service. This candidate should be very adaptable and ready to work in a fast-paced, global enterprise environment. Additionally, this candidate should possess strong critical thinking skills and the ability to devise solutions to technical or process-related issues in a complex environment. You should be comfortable writing knowledge base documentation, scripting, and working with Windows servers and cloud/SaaS systems. You should also enjoy working closely with other teams in Security, Infrastructure, and Network Operations.
Required Skills:
- Collaborative attitude - team player.
- Business level proficiency in Italian.
- Scripting experience (bash, PowerShell, Python, etc.).
- Computer security and threat protection concepts.
- Audio/visual hardware and software support.
- In-depth knowledge of identity access management (Okta).
- Experience with workflow tools such as Zapier, Workato, Tines, or similar tools for integration and automation.
- PC and Mac hardware/software support.
- Patient, positive, and supportive attitude.
- IOS and Android mobile device support.
- Network troubleshooting experience.
- Computer system security & compliance policies.
- Basic project management concepts.
- Experience supporting GSuite & Office 365.
- ITSM and Service Desk management concepts.
- Flexibility and ability to multitask in a fast-paced environment.
IT Support Technician (Help Desk, Italian Speaking) employer: OpenTable
OpenTable is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid work model that balances in-office collaboration with flexibility. With generous benefits such as company-paid therapy sessions, extensive vacation time, and a focus on mental health, employees are empowered to thrive both personally and professionally. The inclusive culture fosters a sense of belonging, making it an ideal place for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician (Help Desk, Italian Speaking)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what OpenTable values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges OpenTable might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at OpenTable!
✨Direct Apply to OpenTable
Let's not forget to apply directly through the OpenTable website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician (Help Desk, Italian Speaking)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at OpenTable.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at OpenTable. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at OpenTable
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
