At a Glance
- Tasks: Manage and grow hotel accounts while optimising our innovative hospitality technology.
- Company: Join OpenTable, a leader in restaurant technology with a passion for hospitality.
- Benefits: Enjoy remote work, generous leave, mental health support, and career development opportunities.
- Other info: Dynamic work environment with flexibility and a focus on inclusion.
- Why this job: Make a real impact in the hospitality industry while working with a global team.
- Qualifications: Fluent German, 5+ years in account management, and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
- Account Manager, Hotels EMEA (German Speaking)
- UK (Remote)
- With millions of diners, 60,000+ restaurant partners and 25+ years of experience,
Open Table, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive.
Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at Open Table has a tangible impact on what we do and how we do it.
You’ll also be part of a global team and its portfolio of metasearch brands.
Hospitality is all about taking care of others, and it defines our culture.
About the job
Open Table is seeking a dedicated and strategic Account Manager to manage, protect, and grow our core hotel portfolio within the EMEA region.
In this role, you will act as a trusted business advisor, bridging clients' operational needs with our innovative hospitality technology solutions.
You will collaborate cross-functionally with sales, product, and marketing teams to ensure client success and drive a high return on investment.
Additionally, you will leverage data-driven insights to report on account health and influence our global product roadmap.
Responsibilities
- Meet and exceed assigned monthly and quarterly retention and revenue goals by protecting core revenue and closing growth opportunities.
- Ensure world-class customer satisfaction and support client operational needs by fully optimizing Open Table's technology for every hotel account.
- Maintain operational excellence by documenting all client communications within Salesforce and reporting on account health and KPIs to senior leadership.
- Demonstrate subject matter expertise on our full suite of solutions, including table management platforms and online marketing tools, to solve complex C-suite challenges.
- Act as the "Voice of the Customer" by providing consistent field feedback on trends and feature requirements to Product and Marketing teams.
- Assist Hotels Account Executives and Inside Sales Representatives to ensure seamless client transitions from signed to live.
- Minimum Qualifications
- German Speaking to a business level profeciency
- 5+ years of Account Management or equivalent experience.
- Experience working under pressure, meeting ambitious goals, and managing multiple priorities simultaneously.
- Outstanding negotiating and communication skills.
- An aptitude for data-driven business decisions and the ability to reframe a client's view of their business through insights.
- Ability to travel 30-50% across the EMEA region for on-site client meetings and industry events.
- Preferred Qualifications
- Account Management experience within a B2B Saa S or high-growth hospitality technology environment.
- Business-fluent German language skills to support regional customers with clarity and cultural awareness.
- Proficiency in Google Suite and CRM solutions like Salesforce, along with AI fluency and its professional application.
- Prior restaurant management or food and beverage (F&B) sales experience.
- A genuine passion for the hospitality industry and technology.
Benefits and Perks
- Work from (almost) anywhere for up to 20 days per year
- Generous paid parental leave, vacation & time off for your birthday
- Private health & dental insurance
• Focus on mental health and well-being
- Company-paid therapy sessions through Spring Health
- Company-paid subscription to Headspace
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid volunteer time
• Focus on your career growth
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts inc. Bike2Work, Season ticket loan
- Employee Resource Groups
- Income protection and life assurance
- Employee Assistance Program - including 24/7 GP & free legal advice
- Pension plan contributions
- Discounted gym membership
- Social events & Thursday happy hours
- Free lunch 2 days per week
Work Environment & Flexibility
At Open Table, we pride ourselves on fostering a global and dynamic work environment.
As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones.
While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters.
Open Table will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive.
We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
- #LI-Remote
- #LI-LT1
German Speaking Account Manager - Hotels EMEA employer: OpenTable
OpenTable is an exceptional employer that champions a culture of hospitality and innovation, making it an ideal place for a German Speaking Account Manager in the EMEA region. With a focus on employee well-being, generous benefits like paid parental leave, mental health support, and opportunities for professional growth, OpenTable fosters a dynamic work environment where every team member can thrive. The company's commitment to inclusivity and flexibility ensures that employees feel valued and empowered to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land German Speaking Account Manager - Hotels EMEA
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like OpenTable. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to OpenTable
Don't be shy about reaching out to OpenTable directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace German Speaking Account Manager - Hotels EMEA
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about OpenTable and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at OpenTable
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
