At a Glance
- Tasks: Manage restaurant partnerships and enhance their experience with the OpenTable platform.
- Company: Join OpenTable, a leader in restaurant technology with a passion for hospitality.
- Benefits: Enjoy flexible work, generous time off, health perks, and career development opportunities.
- Other info: Dynamic team culture with regular social events and a commitment to inclusion.
- Why this job: Make a real impact in the hospitality industry while building strong relationships.
- Qualifications: 3+ years in account management and fluency in English and German required.
The predicted salary is between 40000 - 50000 £ per year.
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world‑class technology empowers restaurants to focus on team, guests, and bottom line while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
As an Account Manager, you will manage a portfolio of restaurant partners and help them get the most value from the OpenTable platform. You will build trusted relationships, use data to guide conversations, and identify opportunities to improve retention, adoption, and commercial performance. The role is hybrid – working from the London office twice a week.
Responsibilities
- Manage a portfolio of restaurant partners, building strong relationships that support long‑term retention and growth.
- Use data and customer insights to increase platform adoption, improve reservation availability, and drive measurable business outcomes.
- Resolve day‑to‑day partner issues efficiently and provide a high standard of service across multiple channels, including phone, email, and virtual meetings.
- Deliver remote training, guidance, and business recommendations that help partners use OpenTable effectively in their daily operations.
- Partner cross‑functionally with Customer Support and field teams to resolve escalations and improve the overall partner experience.
- Identify commercial opportunities within your portfolio and influence partners to adopt strategies that strengthen performance on the platform.
Minimum Qualifications
- 3+ years of experience in account management, customer success, consultative sales, or a similar customer‑facing role.
- Experience working with customers in hospitality, restaurants, SaaS, or another service‑based environment, with the ability to understand operational needs and translate them into business value.
- Experience using data, reporting, or performance insights to influence decisions and improve customer outcomes.
- Strong written and verbal communication skills, including experience delivering presentations, training, or reviews to stakeholders.
- Professional fluency in English and German languages.
Preferred Qualifications
- Experience managing a high‑volume portfolio of small or mid‑sized business customers.
- Experience working with restaurant technology, hospitality platforms, or reservation products.
- Experience partnering with cross‑functional teams to resolve escalations and improve customer satisfaction.
- Confidence coaching customers through change and identifying opportunities for growth.
- Ability to prioritize effectively and stay organized in a fast‑paced environment with multiple competing demands.
Benefits and Perks
- Flexibility and time off: work from almost anywhere for up to 20 days per year, generous vacation time, birthday off, paid volunteer days, and an annual company‑wide recharge week.
- Health and wellbeing: private health and dental insurance, company‑paid therapy through SpringHealth, a Headspace subscription, and an Employee Assistance Programme including 24/7 GP access and legal advice, alongside income protection and life assurance.
- Growth and development: investment in your career with Development Dollars, leadership development opportunities, and thousands of on‑demand learning resources.
- Additional perks: pension contributions, discounted gym membership, Bike2Work and season ticket loans, Employee Resource Groups, regular social events and Thursday happy hours, plus free lunch in the office twice per week.
As a global team member, you may be expected to manage communications outside of regular hours to collaborate with international colleagues, respond to restaurant partners, or address urgent matters. Local laws and regulations will be respected.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we’re building a team as dynamic as the diners and restaurants we serve and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
German Speaking Account Manager - Central Queue employer: OpenTable
OpenTable is an exceptional employer that prioritises the well-being and growth of its employees, offering a flexible hybrid work model in the vibrant city of London. With a strong focus on hospitality, our inclusive culture fosters collaboration and innovation, while generous benefits such as private health insurance, professional development opportunities, and regular social events ensure a rewarding work experience. Join us to make a tangible impact in the restaurant industry and enjoy a supportive environment that values your contributions.
