At a Glance
- Tasks: Manage and enhance employee benefits programs while ensuring compliance and effective communication.
- Company: Join OpenTable, a leader in restaurant technology with a vibrant culture.
- Benefits: Enjoy 5 weeks vacation, health insurance, remote work options, and personal development funds.
- Other info: Hybrid work model with a focus on inclusivity and career growth.
- Why this job: Make a real impact on employee wellbeing and drive innovative benefits solutions.
- Qualifications: 3+ years in EMEA benefits, strong analytical skills, and HRIS experience.
The predicted salary is between 54450 - 66550 £ per year.
Location: London (Hybrid, in office 2 days per week)
With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
About the job
The Benefits Analyst turns our total rewards strategy into impactful, easy-to-use programs that support employees across their work and life journeys. In this role, you will own the day-to-day administration, continuous improvement, and compliance of our health, retirement, leave, and wellbeing offerings. By bridging strategic planning with hands-on operational excellence, you will ensure seamless plan delivery, accurate system configuration, and clear employee communications. You will also partner closely with cross-functional teams to provide empathetic support and drive innovative, data-backed program enhancements.
Responsibilities
- Lead end-to-end planning and execution for annual renewals, open enrollment, and plan design updates while managing relationships with brokers and insurance carriers to ensure service quality and cost-efficiency.
- Analyze benefit utilization, cost trends, and market benchmarking data to propose innovative program enhancements aligned with our global philosophy.
- Execute and maintain strict regulatory compliance and governance for all benefit plans, including funding compliance, non-discrimination testing, and required annual notices.
- Support policy definition, workflow enhancement, legal notices, and administration for leave of absence programs across EMEA.
- Partner with benefit vendors and maintain accurate, up-to-date records on various benefits platforms, configuring systems and managing benefits data where applicable.
- Manage high-tier benefits inquiries via internal ticketing systems and educate cross-functional teams on ongoing plan administration, open enrollment changes, and policy updates.
- Own the tracking and administration of benefits vendor invoices and records, collaborating with Accounts Payable to support accurate processing and timely payment.
Minimum Qualifications
- 3+ years of progressive EMEA benefits experience, with proven experience leading plan administration, annual renewals, and open enrollment end-to-end.
- Deep knowledge of EMEA benefits compliance and governance protocols.
- Hands-on experience with Human Resources Information Systems, demonstrating proficiency in benefits configuration, open enrollment setups, and integration troubleshooting.
- Proven track record of setting and administering leave of absence policies and holding brokers, providers, and technology vendors accountable to service levels.
- Strong communication and analytical skills with the ability to translate complex benefit data into clear executive recommendations and employee-friendly guidance.
Preferred Qualifications
- Experience supporting benefits in a fast-paced technology, marketplace, or matrixed global company.
- Knowledge of global statutory and supplemental benefits.
- French and / or German language skills.
- Experience maintaining ticketing systems and internal knowledge bases.
- Relevant industry credentials such as Certified Employee Benefit Specialist, Certified Benefits Professional, or equivalent human resources certifications.
Reporting and Collaboration
- Reports to Sr. Director, HR Operations
- Collaborates with regional HRBP, HR Ops, Leadership
Benefits and Perks
- 5 weeks paid vacation
- Private health & dental insurance
- Work from (almost) anywhere for up to 20 days per year
- Focus on mental health and well-being:
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid parental leave
- Time off for your birthday
- Paid volunteer time
- Focus on your career growth:
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Income protection and life assurance
- Employee Assistance Program - including 24/7 GP & free legal advice
- Pension plan contributions
- Discounted gym membership
- Bike2Work
- Season ticket loan
- Social events & Thursday happy hours
- Free lunch 2 days per week
The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility.
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need any reasonable adjustments during the application/interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
Benefits Analyst, EMEA employer: OpenTable
OpenTable is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid work model that balances in-office collaboration with flexibility. With generous benefits such as company-paid therapy sessions, extensive vacation time, and a focus on mental health, employees are empowered to thrive both personally and professionally. The inclusive culture fosters a sense of belonging, making it an ideal place for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Benefits Analyst, EMEA
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at OpenTable!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at OpenTable.
We think you need these skills to ace Benefits Analyst, EMEA
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at OpenTable. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to OpenTable and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at OpenTable. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to OpenTable's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at OpenTable
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with OpenTable.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at OpenTable will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact OpenTable and how you would contribute to adapting HR strategies.
