At a Glance
- Tasks: Manage elite hotel accounts and drive revenue through strategic planning and client relationships.
- Company: Join OpenTable, a leader in restaurant technology with a passion for hospitality.
- Benefits: Enjoy flexible work options, generous leave, mental health support, and career growth opportunities.
- Other info: Dynamic team culture with a focus on inclusion and diverse perspectives.
- Why this job: Make a real impact in the hospitality industry while working with cutting-edge technology.
- Qualifications: 5+ years in account management, strong communication skills, and a passion for hospitality.
The predicted salary is between 50000 - 60000 € per year.
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world‑class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
As an Account Manager, Hotels, you will be the primary point of contact and a "trusted advisor" for an elite portfolio of hotel groups and strategic hotel accounts across the EMEA region. You will assume responsibility for these high‑value relationships following the initial sale and installation, ensuring deep utilization of OpenTable’s best‑in‑class software solutions.
In this role, you will balance strategic account planning with hands‑on execution. You are charged with maintaining high client retention rates, driving incremental revenue through upgrades and add‑on sales, and consulting with C‑suite stakeholders to align our technology with their business goals.
OpenTable’s Sales and Restaurant Relations team is dedicated to improving restaurants’ revenue potential by utilising best in brand front‑of‑house management and online reservation technology. We are looking for people who are passionate about the restaurant industry and want to feel good about the products they sell and represent.
What You Will Do- Drive Revenue & Retention: Meet and exceed assigned monthly and quarterly retention and revenue goals. You will be directly responsible for protecting our core revenue while identifying and closing opportunities to achieve a high ROI on your portfolio.
- Ensure Customer Success: Guarantee world‑class customer satisfaction through diligent, proactive follow‑ups. You will act as the bridge between the client’s operational needs and OpenTable’s technology, ensuring every hotel in your "bucket" is fully optimized and supported.
- Maintain Operational Excellence: Document all client communications and activities within CRM (Salesforce) to provide accurate productivity reports. You will use these insights to report on account health and progress toward KPIs to senior leadership.
- Subject Matter Expertise: Maintain a detailed, expert‑level understanding of the company's full suite of solutions, including table management platforms and online marketing tools. You must be able to demonstrate how these tools solve complex C‑suite challenges.
- Strategic Market Intelligence: Provide consistent market feedback to the Product and Marketing teams. You will act as the "Voice of the Customer," identifying trends and feature requirements from the field to influence our global product roadmap.
- Cross‑Functional Collaboration: Assist Hotels Account Executives and Inside Sales Representatives as needed to ensure a seamless transition from "signed" to "live." You will support the broader sales ecosystem to accelerate revenue recognition and support new business rollouts.
- Experience: 5+ years of Account Management or equivalent experience, ideally within a B2B SaaS or high‑growth hospitality technology environment.
- Education & Skills: Proficiency in Google Suite and CRM solutions like Salesforce is preferred. You should be comfortable with AI fluency and its application in a professional setting.
- Communication: Outstanding negotiating and communication skills. Business‑Fluent German is strongly preferred to support customers with clarity and cultural awareness.
- Analytical Mindset: An aptitude for data‑driven business decisions and the ability to reframe a client's view of their business through insights and industry trends.
- Resilience: Proven ability to work under pressure, meet ambitious goals, and manage multiple priorities simultaneously.
- Travel & Flexibility: Anticipate 30-50% travel depending on location to engage in on‑site client meetings, performance reviews, and industry events across the EMEA region.
- Passion: A genuine passion for the hospitality industry and technology; prior restaurant management or F&B sales experience is a significant plus.
- Work from (almost) anywhere for up to 20 days per year
- Generous paid parental leave, vacation & time off for your birthday
- Focus on mental health and well‑being
- Company‑paid therapy sessions through SpringHealth
- Company‑paid subscription to Headspace
- Annual company‑wide week off a year - the whole team fully recharges (and returns without a pile‑up of work!)
- Focus on your career growth
- Access to thousands of on‑demand e‑learnings
- Travel Discounts inc. Bike2Work, Season ticket loan
- Employee Resource Groups
- Income protection and life assurance
- Employee Assistance Program - including 24/7 GP & free legal advice
- Pension plan contributions
- Discounted gym membership
- Social events & Thursday happy hours
- Free lunch 2 days per week
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications – via calls, Slack messages, or emails – outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Account Manager Hotels EMEA employer: OpenTable
OpenTable is an exceptional employer that champions a culture of inclusivity and innovation, offering employees the chance to make a meaningful impact in the hospitality industry. With a focus on employee well-being, generous benefits like flexible working arrangements, mental health support, and opportunities for professional growth, OpenTable fosters a dynamic work environment where every team member can thrive. Located in the vibrant EMEA region, this role as an Account Manager for Hotels allows you to engage with elite hotel groups while enjoying a supportive and collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager Hotels EMEA
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand OpenTable’s mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re all about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can drive revenue and retention for OpenTable. Use specific examples from your past experiences to show how you’ve successfully managed accounts and built strong client relationships.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Account Manager Hotels EMEA
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for the hospitality industry shine through. We want to see that you’re genuinely excited about helping restaurants thrive and how our technology can make a difference.
Tailor Your Experience:Make sure to highlight your relevant experience in account management or B2B SaaS. We’re looking for specific examples of how you've driven revenue and ensured customer success in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and achievements, as we appreciate direct communication that gets straight to the heart of the matter.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at OpenTable
✨Know Your Stuff
Before the interview, dive deep into OpenTable’s products and services. Understand how their technology benefits restaurants and hotels. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Passion
Make sure to express your enthusiasm for the hospitality industry. Share any relevant experiences or stories that highlight your passion for helping restaurants thrive. This will resonate well with the interviewers and align with the company culture.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific client situations or challenges. Think of examples from your past experience where you successfully managed accounts or resolved issues. This will showcase your problem-solving skills and ability to maintain client relationships.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the company's future goals, or how they measure success in the Account Manager role. This shows your interest in the position and helps you gauge if it's the right fit for you.
