Responsibilities
- OpenTable helps restaurants run and grow their business while helping diners discover and book the right table for every occasion. As an Account Manager, you will manage a portfolio of restaurant partners and help them get the most value from the OpenTable platform. You will build trusted relationships, use data to guide conversations, and identify opportunities to improve retention, adoption, and commercial performance
- It is our mission to look after each valuable customer, and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants
- Manage a portfolio of restaurant partners, building strong relationships that support long-term retention and growth
- Use data and customer insights to increase platform adoption, improve reservation availability, and drive measurable business outcomes
- Resolve day-to-day partner issues efficiently and provide a high standard of service across multiple channels, including phone, email, and virtual meetings
- Deliver remote training, guidance, and business recommendations that help partners use OpenTable effectively in their daily operations
- Partner cross-functionally with Customer Support and field teams to resolve escalations and improve the overall partner experience
- Identify commercial opportunities within your portfolio and influence partners to adopt strategies that strengthen performance on the platform
- As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters
Benefits
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
Are you in the business of building and managing relationships? Are you satisfied by keeping an organized schedule and answering the needs of others? Then you will love this role and the OpenTable culture!
Qualifications
- Strong written and verbal communication skills, including experience delivering presentations, training, or reviews to stakeholders.
- 3+ years of experience in account management, customer success, consultative sales, or a similar customer-facing role.
- Professional fluency in English & German languages.
- Experience working with customers in hospitality, restaurants, SaaS, or another service-based environment, with the ability to understand operational needs and translate them into business value.
- Experience using data, reporting, or performance insights to influence decisions and improve customer outcomes.
- Experience managing a high-volume portfolio of small or mid-sized business customers.
- Experience working with restaurant technology, hospitality platforms, or reservation products.
- Experience partnering with cross-functional teams to resolve escalations and improve customer satisfaction.
- Ability to prioritize effectively and stay organized in a fast-paced environment with multiple competing demands.
- Confidence coaching customers through change and identifying opportunities for growth.
