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- Tasks: Help customers with their questions via calls, emails, and chats in a fun, dynamic environment.
- Company: Join OpenTable, a global leader in restaurant reservations and customer service.
- Benefits: Enjoy 25-33 vacation days, health insurance, gym discounts, and more perks!
- Why this job: Be part of a vibrant team where your creativity and problem-solving skills shine.
- Qualifications: 1+ year in customer support; love for food and tech is a plus!
- Other info: Work hybrid in London and connect with customers worldwide!
The predicted salary is between 30000 - 42000 £ per year.
Report to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers, answering complex questions on function and usage of products. This person will be the primary contact for our large customer base in North America as well as for OpenTable customers worldwide with the goal of providing excellent service. (How cool that you might get to talk to someone in Australia?)
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Answer customer and employee calls, emails, chats, WhatsApp (and any future form of contact we may come up with)
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Provide outstanding service
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Know your limitations and when you should ask for assistance
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Own the resolution to the problem; don’t leave the customer hanging
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Accurately and efficiently log all contacts in our CRM (Salesforce)
Please apply if:
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You have an interest (or background) in the restaurant or hospitality industry (It’s certainly not mandatory, but we do appreciate any proven experience)
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You start every single day with energy and enthusiasm (even if it takes a few cups of coffee to get there)
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You have the ability to know what’s right for the customers and our company, and will lobby to ensure both needs are met – even if it means digging deep to find creative solutions
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You’re the one your family and friends call when their electronics are acting up, or when they need help getting new devices set up
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Value your integrity, and respect the trust our customers place in OpenTable’s products/ brands and would never lie to our clients just to make them happy
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You enjoy the flexibility and challenges that come with a script free environment
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You use your experience and personality to provide excellent service
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You are not only receptive to feedback, but you actively seek it, and look for ways to implement it
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Excellent communication skills, with a bias towards customer service
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You have Strong communication skills: active listening, writing/typing, informal communications
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Restaurant/ hospitality experience (or even just being a "foodie") preferred
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You have 1+ year’ experience providing customer support, by phone, email, chat, preferably in a software support environment
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Have experience using current Microsoft Windows and Apple operating systems
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You hold knowledge of iOS and Apple Hardware
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Vacation: you accrue 25 days a year or 33 days for our CSR Team
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One Celebration Day per calendar year
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Private Health & Dental and Life Insurances
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Employee Assistance Program (EAP)
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Pension Fund
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Gym Discount
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Bike2Work
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Season Loan Ticket
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Reimbursable eye tests and 100 GBP contribution towards VDU glasses only
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Perkbox & Booking.com business discounts
Customer Support Representative - German Speaking (Hybrid, London Office) employer: OpenTable, Inc.
Contact Detail:
OpenTable, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative - German Speaking (Hybrid, London Office)
✨Tip Number 1
Familiarize yourself with the restaurant and hospitality industry. Understanding common challenges and customer needs in this field will help you provide better support and connect with customers more effectively.
✨Tip Number 2
Practice your communication skills, especially active listening and informal communication. Being able to engage with customers in a friendly and approachable manner is key to providing excellent service.
✨Tip Number 3
Get comfortable with using CRM systems like Salesforce. Familiarity with logging contacts and managing customer interactions efficiently will set you apart as a candidate who can hit the ground running.
✨Tip Number 4
Show your enthusiasm for problem-solving. Be ready to share examples of how you've creatively resolved issues in the past, as this demonstrates your ability to own the resolution process and provide outstanding service.
We think you need these skills to ace Customer Support Representative - German Speaking (Hybrid, London Office)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, especially in the restaurant or hospitality industry. Emphasize any skills related to communication and problem-solving.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can bring that energy to OpenTable.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your writing skills. Use clear and concise language, and consider including examples of how you've effectively communicated with customers.
Highlight Technical Proficiency: Mention your experience with Microsoft Windows, Apple operating systems, and any familiarity with CRM tools like Salesforce. This will demonstrate your readiness to handle the technical aspects of the job.
How to prepare for a job interview at OpenTable, Inc.
✨Show Your Enthusiasm
Start the interview with energy and enthusiasm. This role requires a positive attitude, so let your passion for customer service shine through right from the beginning.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you've handled complex customer issues in the past. Share specific examples that highlight your ability to own the resolution and provide creative solutions.
✨Highlight Your Communication Skills
Since excellent communication is key in this role, practice active listening and clear, concise responses. Be ready to showcase your informal communication style, especially in a customer support context.
✨Familiarize Yourself with the Industry
If you have any experience in the restaurant or hospitality industry, make sure to mention it. Even if it's just being a 'foodie', showing your interest in the field can set you apart from other candidates.
