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For Companies At a Glance
- Tasks: Diagnose and resolve technical issues for high-end residential AV and automation systems.
- Company: Specialist technology integrator in the luxury residential market.
- Benefits: Competitive salary, career progression, and exposure to cutting-edge technology.
- Why this job: Join a dynamic team and enhance your skills in a client-facing role.
- Qualifications: Experience in service engineering and strong communication skills required.
- Other info: Onsite role in Central London with opportunities for overtime and professional growth.
The predicted salary is between 40000 - 50000 £ per year.
Have you got what it takes to succeed? The following information should be read carefully by all candidates.
Type: Permanent | Full-time
Salary: £40,000 – £50,000 per annum
Working Arrangement: Onsite
Location: Central London (W1T)
Core Hours: 09:00 – 17:00
On-Call: Minimum 1 week per month (rota-based, overtime payable)
The Opportunity
We are recruiting on behalf of a specialist technology integrator operating within the high-end residential market. This business designs, installs, and supports advanced AV, control, and home automation systems for some of the most prestigious private residences in the UK. They are looking to add an experienced Service Engineer to their Service team, delivering a high-touch support service to a demanding client base across Central and Greater London.
The Role
The role focuses on onsite fault-finding, diagnostics, and issue resolution, supported by remote troubleshooting where required. You will take full ownership of service tickets from initial report through to resolution, working closely with clients, internal teams, and third-party partners. This is a highly client-facing role, requiring excellent communication, professionalism, and attention to detail. You will also be involved in system upgrade projects and may act as lead engineer on service-led upgrades.
Key Responsibilities
- Take full ownership of assigned service tickets, ensuring accurate updates and timely resolution
- Attend onsite call-outs promptly and professionally
- Diagnose, troubleshoot, and resolve technical issues, escalating where required
- Deliver service-led upgrade projects independently or with project support
- Act as lead engineer on designated upgrade works, including client communication
- Provide clear progress updates and demonstrate issue resolution before leaving site
- Participate in weekly ticket reviews and monthly service meetings
- Provide out-of-hours support as part of the on-call rota (minimum 1 week per month)
- Build strong working relationships within the Service team and wider business
What Success Looks Like
- Issues resolved within agreed SLAs
- High levels of client satisfaction
- Professional conduct that enhances the company’s reputation
Working Hours & Overtime
- Core working hours: 09:00 – 17:00
- Overtime payable if exceeding 1 hour
- Line-manager instructed overtime paid at 1.5x hourly rate
- Approved self-appointed overtime paid at standard hourly rate
Skills & Experience Required
- Experience in a Service Engineer, Field Engineer, or Technical Support role
- Strong fault-finding and diagnostic skills
- Experience working in client-facing environments, ideally high-end residential
- Ability to manage service tickets independently
- Professional communication and presentation skills
- Willingness to participate in an on-call rota
What’s on Offer
- Salary of £40,000 – £55,000
- Permanent, full-time onsite role in Central London
- Exposure to cutting-edge residential technology systems
- Clear long-term career progression opportunities
- Supportive and professional service team
Apply today or contact OpenSourced for a confidential discussion.
Service Engineer employer: OpenSourced
Contact Detail:
OpenSourced Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Engineer role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to service engineering. Think about how you’d handle tricky client situations or technical challenges. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific instances where you’ve successfully resolved issues or improved client satisfaction. This will help potential employers see the value you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your experience in fault-finding, diagnostics, and client-facing environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Keep it professional but let your personality show through.
Showcase Relevant Experience: When filling out your application, be specific about your previous roles and responsibilities. Mention any experience with high-end residential technology systems, as that’s a big plus for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at OpenSourced
✨Know Your Tech Inside Out
As a Service Engineer, you'll need to demonstrate your technical expertise. Brush up on the latest AV, control, and home automation systems. Be ready to discuss specific technologies you've worked with and how you resolved issues in the past.
✨Showcase Your Client-Facing Skills
This role is highly client-facing, so it's crucial to highlight your communication skills. Prepare examples of how you've successfully interacted with clients, managed expectations, and delivered exceptional service in previous roles.
✨Demonstrate Problem-Solving Abilities
Be prepared to walk through your troubleshooting process during the interview. Think of a challenging technical issue you've faced and explain how you diagnosed and resolved it. This will show your potential employer that you can take ownership of service tickets effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be involved in, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
