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- Tasks: Lead UX research to enhance the digital shopping experience for millions of users.
- Company: Sustainable online retail organisation focused on user experience and growth.
- Benefits: 28 days holiday, monthly product allowance, annual eye test support.
- Why this job: Make a real impact on eCommerce by turning insights into measurable results.
- Qualifications: Experience in UX research with strong analytical skills and commercial awareness.
- Other info: Join a dynamic team in a hybrid work environment with growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Location: Wallingford, OX10 9TA (Hybrid – Tue/Wed/Thu office, Mon/Fri WFH)
Start Date: ASAP
Are you a data-driven UX Researcher who wants to shape the digital journey of a high-volume eCommerce business? Do you enjoy turning behavioural insight into measurable commercial performance? Ready to own research end-to-end in a growing, sustainability-focused retail environment?
This UX Researcher role sits at the intersection of Product, UX/UI and Marketing. You will own research across the full digital customer journey — from discovery to checkout — ensuring user insight directly drives conversion, retention and engagement.
You’ll combine qualitative research, behavioural analytics and competitor benchmarking to optimise performance across multiple websites and brands. This is a commercially focused UX Researcher position where insight must translate into measurable impact.
Key Responsibilities- Plan and deliver end-to-end UX research across websites and digital journeys
- Conduct usability testing, interviews, surveys and discovery research
- Analyse behavioural cohorts and customer segments
- Translate findings into archetypes and actionable insight
- Partner with UX/UI to optimise layout, navigation and usability
- Collaborate with Marketing on campaign performance and content engagement
- Analyse product discovery behaviour and purchasing patterns
- Conduct competitor benchmarking within the online retail market
- Present concise, evidence-led recommendations to stakeholders
- Proven experience as a UX Researcher across the full research lifecycle
- Strong qualitative and quantitative research capability
- Experience with GA4, Hotjar, Clarity, ContentSquare or FullStory
- Strong understanding of acquisition and conversion journeys
- Experience working cross-functionally in agile teams
- Commercial awareness – balancing user needs with business goals
- Experience with experimentation tools (Monetate, AB Tasty, VWO) is desirable
- Familiarity with Figma, Miro or Adobe XD is advantageous
- 28 days holiday (inclusive of bank holidays)
- Monthly product allowance
- Annual eye test + VDU support
This is a high-volume, digitally driven retail organisation operating within a sustainable, circular economy model. With millions of products processed annually and multiple customer segments, user experience and behavioural insight are critical to commercial success.
This is a rare opportunity for a UX Researcher to step into a role where research directly informs revenue, retention and customer growth strategy. Apply today or contact us for a confidential discussion.
User Experience Researcher in Wallingford employer: OpenSourced - Search & Selection
Contact Detail:
OpenSourced - Search & Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Experience Researcher in Wallingford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend UX meetups, and connect with fellow researchers on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best research projects and insights. Make sure it’s easy to navigate and visually appealing – after all, you’re applying for a UX role!
✨Tip Number 3
Prepare for interviews by practising common UX research questions and scenarios. Think about how you can demonstrate your experience with tools like GA4 and Hotjar, and be ready to discuss how your insights have driven measurable results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace User Experience Researcher in Wallingford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a UX Researcher. Focus on the skills and tools mentioned in the job description, like GA4 and usability testing, to show us you’re the perfect fit!
Showcase Your Research Skills: We want to see your research prowess! Include examples of past projects where you’ve conducted end-to-end UX research. Share how your insights led to measurable improvements in user experience or conversion rates.
Be Data-Driven: Since this role is all about turning behavioural insights into commercial performance, make sure to include any quantitative results from your previous work. Numbers speak volumes, so don’t shy away from showcasing your impact!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at OpenSourced - Search & Selection
✨Know Your Research Tools
Familiarise yourself with the tools mentioned in the job description, like GA4, Hotjar, and Figma. Be ready to discuss how you've used these tools in past projects to gather insights and drive decisions.
✨Showcase Your Process
Prepare to walk through your end-to-end research process. Highlight specific examples where your qualitative and quantitative research led to actionable insights that improved user experience or conversion rates.
✨Understand the Business Goals
Demonstrate your commercial awareness by linking your research findings to business objectives. Think about how user insights can directly impact revenue and retention, and be prepared to discuss this during the interview.
✨Engage with Stakeholders
Be ready to talk about your experience collaborating with cross-functional teams. Share examples of how you’ve presented findings to stakeholders and influenced decisions based on your research.