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- Tasks: Conduct UX research to enhance the digital journey for a leading eCommerce brand.
- Company: Sustainability-focused online retail organisation with a high-volume product range.
- Benefits: 28 days holiday, hybrid working, pension scheme, and staff discounts.
- Why this job: Shape user experience and drive real impact in a fast-paced digital environment.
- Qualifications: Experience in UX research and strong analytical skills required.
- Other info: Join a purpose-led team with opportunities for professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Location: Wallingford, OX10 9TA (Hybrid – Tue/Wed/Thu office, Mon/Fri WFH)
Salary: £30,000–£40,000 DOE
Start Date: ASAP
Are you a data-driven UX Researcher who wants to shape the digital journey of a high-volume eCommerce business? Do you enjoy turning behavioural insight into measurable commercial performance? Ready to own research end-to-end in a growing, sustainability-focused retail environment?
This UX Researcher role sits at the intersection of Product, UX/UI and Marketing. You will own research across the full digital customer journey — from discovery to checkout — ensuring user insight directly drives conversion, retention and engagement.
You’ll combine qualitative research, behavioural analytics and competitor benchmarking to optimise performance across multiple websites and brands. This is a commercially focused UX Researcher position where insight must translate into measurable impact.
Key Responsibilities- Plan and deliver end-to-end UX research across websites and digital journeys
- Conduct usability testing, interviews, surveys and discovery research
- Analyse behavioural cohorts and customer segments
- Translate findings into archetypes and actionable insight
- Partner with UX/UI to optimise layout, navigation and usability
- Collaborate with Marketing on campaign performance and content engagement
- Analyse product discovery behaviour and purchasing patterns
- Conduct competitor benchmarking within the online retail market
- Present concise, evidence-led recommendations to stakeholders
- Proven experience as a UX Researcher across the full research lifecycle
- Strong qualitative and quantitative research capability
- Experience with GA4, Hotjar, Clarity, ContentSquare or FullStory
- Strong understanding of acquisition and conversion journeys
- Experience working cross-functionally in agile teams
- Commercial awareness – balancing user needs with business goals
- Experience with experimentation tools (Monetate, AB Tasty, VWO) is desirable
- Familiarity with Figma, Miro or Adobe XD is advantageous
- 28 days holiday (inclusive of bank holidays)
- Hybrid working model
- Pension scheme
- Monthly product allowance
- Annual eye test + VDU support
- Staff product discounts
This is a high-volume, digitally driven retail organisation operating within a sustainable, circular economy model. With millions of products processed annually and multiple customer segments, user experience and behavioural insight are critical to commercial success. This is a rare opportunity for a UX Researcher to step into a role where research directly informs revenue, retention and customer growth strategy.
Apply today or contact us for a confidential discussion.
User Experience Researcher employer: OpenSourced - Search & Selection
Contact Detail:
OpenSourced - Search & Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Experience Researcher
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your UX research projects and the impact they had. Use real data and insights to demonstrate how your work has driven conversion and engagement.
✨Tip Number 3
Prepare for interviews by practising common UX research questions and scenarios. Be ready to discuss your process, tools you’ve used, and how you’ve collaborated with cross-functional teams to achieve results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace User Experience Researcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the UX Researcher role. Highlight your experience in qualitative and quantitative research, and don’t forget to mention any tools you’ve used like GA4 or Hotjar!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about UX research and how your insights can drive our digital journey. Be specific about your past experiences and how they relate to the role.
Showcase Your Research Skills: In your application, give examples of how you've conducted end-to-end UX research. Whether it's usability testing or competitor benchmarking, we want to see how you turn insights into actionable recommendations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at OpenSourced - Search & Selection
✨Know Your Research Tools
Familiarise yourself with the tools mentioned in the job description, like GA4, Hotjar, and Figma. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Prepare Your Case Studies
Have a couple of solid case studies ready that showcase your end-to-end research process. Be prepared to explain how your insights led to measurable outcomes, as this aligns perfectly with the role's focus on commercial impact.
✨Understand the Business Model
Research the company’s sustainability-focused retail model and think about how UX research can enhance their digital journey. Showing that you understand their business goals will demonstrate your commercial awareness.
✨Practice Your Presentation Skills
Since you'll need to present findings to stakeholders, practice summarising your research insights concisely. Use clear, evidence-led recommendations to illustrate how your work can drive conversion and engagement.