At a Glance
- Tasks: Create and edit documents using modern tech tools while supporting special projects.
- Company: Join a forward-thinking company dedicated to empowering clients with innovative solutions.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Be part of a diverse team that values collaboration and personal development.
- Why this job: Make a real difference by enhancing document services in a dynamic environment.
- Qualifications: 3+ years in document services or legal industry; strong Microsoft Office skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
Essential Job Responsibilities
- Create, revise, reformat, and convert documents using various support software including Microsoft Office applications, PDF editing tools, and transcription software.
- Prepare and edit complex documents, spreadsheets, charts.
- Provide coordination and administrative support for special projects.
- Efficient handling of time sensitive and confidential materials.
- Perform document diagnostic activities related to troubleshooting document inconsistencies.
- Create and/or revise work product using direct keyboard entry, scanner or electronic conversion methods of input; transcribes audio and digital dictation including deposition transcripts as required.
- Spell check, proofread and/or cross-check documents to ensure accuracy and completeness.
- Maintain up-to-date knowledge of specialized applications and upgrades in order to achieve maximum efficiency and productivity with the Document Services applications.
- Provide feedback and insight into each team member’s performances when requested.
- Promote and encourage teamwork, confidence, and positive attitudes.
- Provide directions, instructions, and guidance to the team.
- Assist with reviewing re-works or poor job outputs from team members.
Qualifications & Characteristics
- HS Diploma or GED.
- 3+ years working in document outsourcing or legal industry preferred.
- Ability to learn the responsibilities listed above through a combination of in‑person training, remote training, and self‑guided learning.
- Strong initiative required; ability to work independently with minimal direct supervision.
- Working knowledge of Microsoft applications (Outlook, Word, Excel, and PowerPoint).
- Experience working with Adobe Acrobat or Kofax for the manipulation of PDF files a plus.
- Excellent skills in spelling, grammar, punctuation, sentence structure and proofreading.
- Ability to organize and prioritize multiple assignments.
- Ability to excel under pressure within established timeframe and provide quality work product.
- Possess strong communication, interpersonal, teamwork and customer service skills.
Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.
Senior Document Services Specialist in Bexhill-on-Sea employer: Opensity Solutions
At Opensity, we pride ourselves on fostering a collaborative and inclusive work environment where every team member is empowered to thrive. As a Senior Document Services Specialist, you will benefit from our commitment to professional development, access to cutting-edge technology, and a supportive culture that values teamwork and innovation. Located in a vibrant area, we offer competitive benefits and a focus on work-life balance, making us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Document Services Specialist in Bexhill-on-Sea
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Opensity Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Opensity Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Document Services Specialist in Bexhill-on-Sea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Opensity Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Opensity Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Opensity Solutions!
How to prepare for a job interview at Opensity Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
