QA Operations Manager

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About The Role

This is a hands‑on role, focused on managing the day‑to‑day delivery of a wide range of Quality Assurance activities within your team. You will be responsible for coordinating and prioritising daily tasks, and ensuring delivery targets are met. In this role you will work across stakeholders to ensure open tickets and issues are driven to closure and followed up on in a timely fashion. You will have a deep understanding of the data your team works with and the processes they follow, acting as an expert in all solutions, tools, and procedures used within your area, ensuring these are applied consistently and effectively.

Responsibilities

• Manage day‑to‑day activities of the team, setting daily and weekly priorities and targets.
• Develop a deep understanding of the data and processes and be the point of contact for questions about data definitions, interpretations, and all processes used by your team.
• Contribute to process analysis and improvement initiatives by providing insights and feedback from daily operations.
• Plan and monitor team capacity and throughput across various processes and activities.
• Own the issues management process, including triage, coordination of stakeholders and liaising with customer‑facing teams to ensure issues are closed and followed up on in a timely manner.
• Work with senior stakeholders to implement new processes and activities in your team, provide necessary training, and monitor impact and performance.
• Report on data activities, data quality and performance of the processes on regular stakeholder calls.
• Support, mentor and develop your team members to build a happy and resilient team.
• Install and encourage continuous improvement in your team.

Required Skills and Experience

• Proven experience in a similar role (Quality Assurance, Operations, or related field), including people management and team leadership.
• Strong data literacy, with experience analysing and interpreting large datasets (e.g., SQL, Power BI, or similar tools).
• High proficiency in Excel and confident handling large volumes of data.
• Demonstrated project management experience, with a record of delivering initiatives and measuring their impact.
• Track record of improving process performance and efficiency through operational or analytical initiatives.
• Curious, inquisitive, and proactive—takes ownership and drives continuous improvement.
• Highly organised and able to manage multiple priorities effectively.
• Strong interpersonal and communication skills, with the ability to collaborate across teams and stakeholders.

Desired

• Degree in Business Administration, Management, Data Analytics, Computer Science or similar.
• Project Management certification beneficial.
• Lean Six Sigma or equivalent certification beneficial.

About Us

Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user‑centric approach allows communication providers to constantly improve their network and maximise commercial performance. Real network experience is our focus and ultimately that influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible. With offices in London, Boston, Victoria (British Columbia), and Warsaw, and employees around the world, we are a truly global organization. We are an equal‑opportunity employer dedicated to building an inclusive and diverse workforce.

Benefits

• Competitive compensation packages, including a long‑term equity program.
• Comprehensive group benefits package.
• Company‑sponsored retirement savings plan.
• Professional development opportunities: education reimbursement, learning allowance, company‑sponsored workshops, and more!
• Generous holiday allowance, sick leave, parental leave, flexibility including Summer Fridays, and the opportunity to work from abroad.
• Charity matching and time off for community volunteering.
• Regular virtual and in‑person events and socials.

Seniority Level Mid‑Senior level

Employment Type Full‑time

Job Function Quality Assurance

Industries Telecommunications