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- Tasks: Support customers and troubleshoot technical issues using Google BigQuery and SQL.
- Company: Leading telecommunications company in Greater London with a global support team.
- Benefits: Full-time position with opportunities for innovation and career growth.
- Why this job: Join a dynamic team and help customers maximise their product experience.
- Qualifications: Relevant educational background and experience in technical support.
- Other info: Entry-level role perfect for those looking to kickstart their career in telecom.
The predicted salary is between 28800 - 43200 £ per year.
A telecommunications company in Greater London is looking for a Customer Support Associate. In this entry-level role, you will be part of the Global Support team, ensuring customers maximize the value of products.
Responsibilities include:
- Managing customer interactions
- Using tools like Google BigQuery
- Troubleshooting SQL within cross-functional teams
The ideal candidate has a relevant educational background and experience in technical support. This is a full-time position offering a chance to innovate within the telecom sector.
Customer Support Engineer – Data & Telecom Insights in London employer: Opensignal
Contact Detail:
Opensignal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer – Data & Telecom Insights in London
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially in data and telecom insights. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with SQL and customer interactions, brush up on your technical knowledge and think of examples where you've solved problems effectively. We want to see how you can add value!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral. We love seeing familiar faces in our applications!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining our team in the Global Support department.
We think you need these skills to ace Customer Support Engineer – Data & Telecom Insights in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Customer Support Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your technical support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our Global Support team. We love seeing genuine enthusiasm for the telecom sector!
Show Off Your Technical Skills: Since this role involves tools like Google BigQuery and SQL troubleshooting, make sure to mention any relevant technical skills or projects. We’re keen to know how you’ve used these tools in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Opensignal
✨Know Your Tech
Brush up on your knowledge of SQL and Google BigQuery. Be ready to discuss how you've used these tools in the past or how you would approach troubleshooting issues. Showing that you can navigate technical challenges will impress the interviewers.
✨Customer-Centric Mindset
Since this role is all about customer support, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your problem-solving skills and your ability to communicate effectively with clients.
✨Research the Company
Familiarise yourself with the telecommunications industry and the specific company you're interviewing with. Understanding their products and services will help you tailor your answers and show genuine interest in the role.
✨Practice Common Questions
Prepare for typical interview questions like 'How do you handle difficult customers?' or 'Can you describe a time when you solved a technical issue?' Practising your responses will help you feel more confident and articulate during the interview.
