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For Companies At a Glance
- Tasks: Support customers in maximising telecoms products and troubleshoot technical issues.
- Company: Join Opensignal, a leader in telecoms technology with a global reach.
- Benefits: Full-time role with opportunities for growth and development in a dynamic environment.
- Why this job: Be the voice of the customer and make a real difference in their success.
- Qualifications: Interest in tech, experience in customer support, and problem-solving skills.
- Other info: Work remotely with a collaborative team and gain valuable industry experience.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Customer Support Associate role at Opensignal.
How You Will Make an Impact
You will join our Global Support team as a Customer Support Associate. As a Customer Support Associate, you will play a pivotal role ensuring our customers maximize the value of our market-leading telecoms products. You will be the central technical liaison, helping to manage the full customer lifecycle from initial configuration to technical support, ensuring their continued success and product satisfaction.
What You Will Be Doing
Your role will use innovative tools and will work closely with our Solution Consultants, Product Management, and Engineering Squads to set up and deliver our products, perform configuration changes to add new features, investigate possible bugs, track their resolution, and roll out updates to our global customer base. You will provide support to other customer‐facing teams to enable our customers to extract competitive advantage and actionable insights to drive their business goals.
Desired Skills & Abilities
- Interest in broadband, mobile telecoms, cloud technology, and data analytics with a strong affinity to technology and awareness of AI.
- Ability to adapt and troubleshoot SQL to query large data sets; inquisitive personality with the drive to identify and fix root causes.
- Knowledge of customer SLA management, monitoring, and meeting common Customer Support KPIs.
- Excellent people‐management skills with the ability to interface with cross‐functional teams in a remote working environment to be a customer advocate.
- Experience troubleshooting complex technical problems.
- Problem ownership, research skills, proactivity and diligence with respect to process, documenting troubleshooting, and creating high‐quality knowledge‐base articles.
- Experience or strong understanding of working in a 1st‐line technical support team monitoring and responding to customer‐reported issues through email, web, IM, and other channels.
Required Skills & Experience
- Education in a relevant field.
- Experience working in a fast‐paced, entrepreneurial environment.
- Experience with Google BigQuery or another data warehouse.
- Experience in writing and troubleshooting SQL queries.
- Experience in a technical support role or similar function.
Nice to Have
- Experience with tools such as Google Cloud, Apache Airflow, Mode Analytics.
- Experience with MS Excel, Tableau, QGIS, GSuite, and data visualisation tools.
- Experience commanding line terminals under MacOS / Linux and editing with Visual Studio Code.
- Experience with Shell scripting, Python, and ticketing systems such as Zendesk, Jira, and documentation tools such as Confluence.
- Experience making changes to configuration files under version control (e.g., BitBucket or Github).
Seniority Level: Entry level
Employment Type: Full‐time
Job Function: Other
Industries: Telecommunications
Customer Support Associate in London employer: Opensignal
Contact Detail:
Opensignal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Associate in London
✨Tip Number 1
Get to know the company! Research Opensignal and understand their products and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on SQL and any other relevant tools mentioned in the job description. Being able to demonstrate your troubleshooting abilities during interviews can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give your application a nice boost.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing the Customer Support Associate role.
We think you need these skills to ace Customer Support Associate in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Associate role. Highlight any relevant experience you have in technical support, customer service, or working with telecoms products. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your interest in technology and data analytics, as these are key for us.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love candidates who can demonstrate their problem ownership and research skills, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Opensignal
✨Know Your Tech
Brush up on your knowledge of broadband, mobile telecoms, and cloud technology. Be ready to discuss how these areas relate to the role and how you can leverage them to help customers maximise their product experience.
✨SQL Savvy
Since you'll be troubleshooting SQL queries, make sure you understand the basics and can demonstrate your ability to adapt and troubleshoot. Prepare a couple of examples where you've successfully resolved technical issues using SQL.
✨Customer-Centric Mindset
Showcase your people-management skills by sharing experiences where you've acted as a customer advocate. Highlight how you’ve interfaced with cross-functional teams to resolve customer issues and improve satisfaction.
✨Problem-Solving Pro
Be prepared to discuss specific instances where you've taken ownership of complex technical problems. Share your approach to identifying root causes and how you documented your troubleshooting process for future reference.
