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- Tasks: Support customers and troubleshoot technical issues using Google BigQuery and SQL.
- Company: Leading telecommunications company in Greater London with a global support team.
- Benefits: Full-time position with opportunities for innovation and career growth.
- Why this job: Join a dynamic team and help customers maximise their product experience.
- Qualifications: Relevant educational background and experience in technical support.
- Other info: Entry-level role perfect for those looking to kickstart their career in tech.
The predicted salary is between 28800 - 43200 £ per year.
A telecommunications company in Greater London is looking for a Customer Support Associate. In this entry-level role, you will be part of the Global Support team, ensuring customers maximize the value of products.
Responsibilities include:
- Managing customer interactions
- Using tools like Google BigQuery
- Troubleshooting SQL within cross-functional teams
The ideal candidate has a relevant educational background and experience in technical support. This is a full-time position offering a chance to innovate within the telecom sector.
Customer Support Engineer – Data & Telecom Insights employer: Opensignal
Contact Detail:
Opensignal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer – Data & Telecom Insights
✨Tip Number 1
Network like a pro! Reach out to current employees in the telecom sector on LinkedIn. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare for potential technical assessments by brushing up on SQL and Google BigQuery. We can even find online resources to help us practice before the big day.
✨Tip Number 3
Be ready to shine in interviews! Think of examples from your past experiences that showcase your problem-solving skills and customer interactions. We want to demonstrate how we can add value to their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our applications and follow up easily if needed.
We think you need these skills to ace Customer Support Engineer – Data & Telecom Insights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with the role of a Customer Support Engineer, so don’t be shy about showcasing your technical support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the telecom sector and how you can help customers maximise their product value. We love seeing enthusiasm and a personal touch!
Show Off Your Technical Skills: Since this role involves tools like Google BigQuery and SQL troubleshooting, make sure to mention any relevant technical skills or projects. We’re looking for candidates who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Opensignal
✨Know Your Tech
Brush up on your knowledge of SQL and Google BigQuery. Be ready to discuss how you've used these tools in the past or how you would approach troubleshooting common issues. Showing that you can navigate technical challenges will impress the interviewers.
✨Customer-Centric Mindset
Prepare examples of how you've successfully managed customer interactions in previous roles or during your studies. Highlight your ability to empathise with customers and resolve their issues effectively, as this is key for a Customer Support Engineer.
✨Research the Company
Familiarise yourself with the telecommunications industry and the specific company you're interviewing with. Understanding their products and services will help you tailor your answers and demonstrate genuine interest in the role.
✨Practice Problem-Solving
Think of potential scenarios you might face in the role and practice how you would handle them. This could include troubleshooting a data issue or explaining a complex concept to a non-technical customer. Being able to articulate your thought process will showcase your problem-solving skills.
