At a Glance
- Tasks: Solve real-world problems and enhance customer experiences in a fast-paced environment.
- Company: Join OpenRent, the largest rental platform in the UK, revolutionising the rental market.
- Benefits: Flexible hours, private health insurance, free snacks, and unlimited learning budget.
- Other info: Enjoy team socials, yoga sessions, and a vibrant office culture in Brixton.
- Why this job: Make a real impact on millions of renters while shaping innovative solutions.
- Qualifications: 2:1 degree from a top university and strong problem-solving skills.
The predicted salary is between 35000 - 42000 £ per year.
We're looking for a Customer Experience and Product Development expert who thrives on problem-solving challenges and is passionate about solving real-world problems. If you love a fast-paced environment where your ideas matter, and you want to work with a company that’s changing lives through technology, this is the role for you.
At OpenRent, we’re revolutionising the UK rental market. With over 8 million users, we’re the largest rental platform in the UK. Our mission is to make renting fairer, safer and cheaper for everyone. We’ve replaced outdated, fee-heavy practices with technology-driven solutions that empower tenants and landlords alike.
Why Join Us?
- Impact: Your work will directly improve the rental experience for millions across the UK.
- Culture: We're a small, collaborative team, which means quick decision making and greater autonomy.
- Customer-centric: Making our user's journey effortless is core to what we do every day.
- Growth: Shape your role, develop and test your skills, and steer the direction of our product.
About The Role
As a member of our Customer Service and Product Development team you'll:
- Respond to customer queries (email / SMS / phone) and work to optimise our customer service processes.
- Collaborate across different teams to deeply understand user needs and deliver revolutionary solutions.
- Influence company-wide decisions and have a say in what we build and how we build it.
Within 3 Months, You’ll:
- Be resolving customer queries, becoming an expert on our users in the process.
- Gain extensive industry knowledge and a deep understanding of the OpenRent product.
- Start suggesting improvements to our product and service.
Within 6 Months, You’ll:
- Be empowered to improve team processes and customer service operations as needed.
- See product improvements you’ve suggested go live and benefit landlords and tenants UK-wide.
- Take ownership of small-medium sized projects to develop our product.
Within 12 Months, You’ll:
- Be making informed decisions about the direction of the product.
- Be working directly with our developers to introduce new features and other changes.
- Be responsible for delivering large-scale product / operational project from start to finish.
Benefits:
- Flexible working hours
- Monthly team social events
- Weekly team lunches
- 25 days holiday per year
- Private health Insurance including optical and dental with Vitality
- Free office breakfast, drinks + snacks
- Weekly yoga sessions
- In-office massage
- Annual company away weekend - in the past, we've gone to French chateaus and a Portuguese beach resort
- Sociable office in the heart of Brixton with ping pong, pool, table football, and roof terrace
- Unlimited Learning & Development Budget
- Cycle-to-work Scheme
- Annual company away office in Europe
- Enhanced Family Leave Policy
- WFH Budget
What We’re Looking For:
- 2:1 from a top university
- Calm and composed to deal with the customer-facing elements of the role
- Ambitious and driven to ensure every process is being constantly tweaked and improved
- Articulate - able to justify product decisions to the team and explain them to our software engineers
- Technically proficient to deal with our internal tools and systems (mainly web-based)
- Excitement about reshaping the rental industry with innovative solutions.
- Available for weekend work around every 8 weeks - you will receive day off in lieu for any weekend work.
Customer Experience and Product Development employer: OpenRent
OpenRent is an exceptional employer that fosters a collaborative and innovative work culture, where Senior Full-Stack Engineers can thrive while tackling meaningful rental challenges. With a focus on employee growth through mentorship opportunities, a generous learning budget, and the flexibility of hybrid work, you'll enjoy a rewarding career in our vibrant Brixton office, complete with equity options and quarterly bonuses.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience and Product Development
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OpenRent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OpenRent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience and Product Development
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OpenRent:Your cover letter is your chance to shine! Tell us why you want to work at OpenRent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OpenRent!
How to prepare for a job interview at OpenRent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
