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For Companies At a Glance
- Tasks: Solve real-world problems and enhance customer experiences in a fast-paced environment.
- Company: Join OpenRent, the largest rental platform in the UK, revolutionising the rental market.
- Benefits: Enjoy a collaborative culture, autonomy, and opportunities for personal growth.
- Why this job: Make a direct impact on millions of renters and landlords across the UK.
- Qualifications: 2:1 degree, strong communication skills, and a passion for innovation.
- Other info: Flexible weekend work with time off in lieu and excellent career development.
The predicted salary is between 28800 - 48000 £ per year.
About You
We’re looking for a Customer Experience and Product Development expert who thrives on problem-solving challenges, and is passionate about solving real-world problems. If you love a fast-paced environment where your ideas matter, and you want to work with a company that’s changing lives through technology, this is the role for you.
What We’re Looking For:
- 2:1 from a top university
- Calm and composed to deal with the customer-facing elements of the role
- Ambitious and driven to ensure every process is being constantly tweaked and improved
- Articulate - able to justify product decisions to the team and explain them to our software engineers
- Technically proficient to deal with our internal tools and systems (mainly web-based)
- Excitement about reshaping the rental industry with innovative solutions
- Available for weekend work around every 8 weeks - you will receive a day off in lieu for any weekend work
About OpenRent
At OpenRent, we’re revolutionising the UK rental market. With over 8 million users, we’re the largest rental platform in the UK. Our mission is to make renting fairer, safer and cheaper for everyone. We’ve replaced outdated, fee-heavy practices with technology-driven solutions that empower tenants and landlords alike.
Why Join Us?
- Impact: Your work will directly improve the rental experience for millions across the UK.
- Culture: We’re a small, collaborative team, which means quick decision making and greater autonomy.
- Customer-centric: Making our user’s journey effortless is core to what we do every day.
- Growth: Shape your role, develop and test your skills, and steer the direction of our product.
About The Role
As a member of our Customer Service and Product Development team you’ll:
- Respond to customer queries (email / SMS / phone) and work to optimise our customer service processes.
- Collaborate across different teams to deeply understand user needs and deliver revolutionary solutions.
- Influence company-wide decisions and have a say in what we build and how we build it.
Within 3 Months, You’ll:
- Be resolving customer queries, becoming an expert on our users in the process.
- Gain extensive industry knowledge and a deep understanding of the OpenRent product.
- Start suggesting improvements to our product and service.
Within 6 Months, You’ll:
- Be empowered to improve team processes and customer service operations as needed.
- See product improvements you’ve suggested go live and benefit landlords and tenants UK-wide.
- Take ownership of small-medium sized projects to develop our product.
Within 12 Months, You’ll:
- Be making informed decisions about the direction of the product.
- Be working directly with our developers to introduce new features and other changes.
- Be responsible for delivering large-scale product / operational project from start to finish.
Customer Experience and Product Development in Brixton employer: OpenRent
Contact Detail:
OpenRent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience and Product Development in Brixton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer experience and product development. We can’t stress enough how important it is to showcase your problem-solving skills!
✨Tip Number 3
Show your passion for the role! When you get the chance to chat with potential employers, let them know why you’re excited about reshaping the rental industry. Your enthusiasm can set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our mission at OpenRent.
We think you need these skills to ace Customer Experience and Product Development in Brixton
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for solving real-world problems in your application. Share examples of how you've tackled challenges in the past, especially in customer experience or product development.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate articulate candidates who can justify their ideas clearly, so make sure your points are easy to understand and directly related to the role.
Highlight Your Technical Skills: Since we’re looking for someone technically proficient, don’t forget to mention any relevant tools or systems you’ve worked with. Show us how your skills can help improve our processes and products.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to reshape the rental industry!
How to prepare for a job interview at OpenRent
✨Know Your Product Inside Out
Before the interview, make sure you understand OpenRent's platform and its impact on the rental market. Familiarise yourself with the features, user feedback, and any recent updates. This will help you articulate how your experience aligns with their mission to improve the rental experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer queries or product challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your ability to think critically and adapt in a fast-paced environment.
✨Communicate Clearly and Confidently
As the role requires articulating product decisions, practice explaining complex ideas in simple terms. You might want to do a mock interview with a friend or record yourself to refine your delivery. Clear communication is key to collaborating with both customers and software engineers.
✨Embrace the Company Culture
Research OpenRent’s values and culture. Be ready to discuss how you can contribute to their collaborative and customer-centric environment. Showing enthusiasm for their mission and a willingness to be part of a small team will set you apart from other candidates.
