Customer Experience and Product Development

We're looking for a Customer Experience and Product Development expert who thrives on problem-solving challenges, and is passionate about solving real-world problems.

If you love a fast-paced environment where your ideas matter, and you want to work with a company that’s changing lives through technology, this is the role for you.

About OpenRent

At OpenRent, we’re revolutionising the UK rental market. With over 9 million users, we’re the largest rental platform in the UK.

Our mission is to make renting fairer, safer and cheaper for everyone. We’ve replaced outdated, fee-heavy practices with technology-driven solutions that empower tenants and landlords alike.

Why Join Us?

• Impact: Your work will directly improve the rental experience for millions across the UK.

• Culture: We're a small, collaborative team, which means quick decision making and greater autonomy.

• Customer-centric: Making our user's journey effortless is core to what we do every day

• Growth: Shape your role, develop and test your skills, and steer the direction of our product.

As a member of our Customer Service and Product Development team you'll:

• Respond to customer queries (email / SMS / phone) and work to optimise our customer service processes.

• Collaborate across different teams to deeply understand user needs and deliver revolutionary solutions.

• Influence company-wide decisions and have a say in what we build and how we build it.

Within 3 Months, You’ll:

• Be resolving customer queries, becoming an expert on our users in the process.

• Gain extensive industry knowledge and a deep understanding of the OpenRent product.

• Start suggesting improvements to our product and service.

Within 6 Months, You’ll:

• Be empowered to improve team processes and customer service operations as needed.

• See product improvements you’ve suggested go live and benefit landlords and tenants UK-wide.

• Take ownership of small-medium sized projects to develop our product.

Within 12 Months, You’ll:

• Be making informed decisions about the direction of the product.

• Be working directly with our developers to introduce new features and other changes.

• Be responsible for delivering large-scale product / operational project from start to finish.

• Flexible working hours

• Monthly team social events

• Weekly team lunches

• 25 days holiday per year

• Private health Insurance including optical and dental with Vitality

• Free office breakfast, drinks + snacks

• Weekly yoga sessions

• In-office massage

• Annual company away weekend - in the past, we've gone to French chateaus and a Portuguese beach resort

• Sociable office in the heart of Brixton with ping pong, pool, table football, and roof terrace

• Unlimited Learning & Development Budget

• Cycle-to-work Scheme

• Annual company away office in Europe

• Enhanced Family Leave Policy

• WFH Budget

• 2:1 from a top university

• Calm and composed to deal with the customer-facing elements of the role

• Ambitious and driven to ensure every process is being constantly tweaked and improved

• Articulate - able to justify product decisions to the team and explain them to our software engineers

• Technically proficient to deal with our internal tools and systems (mainly web-based)

• Excitement about reshaping the rental industry with innovative solutions

• Available for weekend work around every 8 weeks - you will receive day off in lieu for any weekend work

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