At a Glance
- Tasks: Lead user research to shape customer experiences and influence business decisions.
- Company: Join BT Consumer Brand, a leader in innovative user research.
- Benefits: Tailored benefits, including bonuses, private healthcare, and generous leave policies.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by connecting insights to customer needs and business outcomes.
- Qualifications: Experience in user research and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
As a User Researcher Specialist, you will operate as a key contributor and influencer within the BT Consumer Brand user research team. You will combine deep hands‑on research expertise with strong judgement to help shape research direction, prioritisation and standards across complex customer journeys. This role goes beyond delivery, requiring you to proactively identify opportunities, guide stakeholders towards the right research approach and ensure insight is clearly linked to both customer experience and business performance. You will also support team capability and act as a senior voice within the research community.
What You’ll Be Doing
- Lead end‑to‑end user research, from shaping the problem through to synthesis and recommendations, using a broad range of methods.
- Proactively identify and prioritise research opportunities based on data, insight, customer behaviour and business performance.
- Work closely with stakeholders to challenge briefs, define the right research approach and ensure clarity on what research can and cannot answer.
- Join up insight across initiatives and journeys, helping teams build a shared understanding of customer needs and behaviours.
- Coach and support more junior researchers, role‑modelling high standards and contributing to team capability and quality assurance.
- Clearly communicate findings, recommendations and impact to varied audiences, linking insight to outcomes and decision‑making.
Essential Skills / Experience
- Strong hands‑on experience delivering user research in consumer or digital organisations.
- Broad knowledge of research methods and clear judgement on when and how to apply them.
- Ability to link research insight to commercial and performance outcomes.
- Confident stakeholder management with the ability to influence and push back constructively.
- Excellent communication skills, verbally and in writing.
Desirable Skills / Experience
- Experience working across end‑to‑end customer journeys, including brand and communications touchpoints.
- Experience supporting research strategy or acting as a deputy for research leadership.
- Strong accessibility and inclusive research experience.
- Experience working alongside analytics, insight or data teams.
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- 10% on target annual bonus.
- Access to an online private GP 24/7 for you and your immediate family.
- Market‑leading paid carers leave with up to 2 weeks off.
- Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay.
- Discounted EE and BT products, including mobile and broadband.
- Market leading Pension scheme – 5% from you and 10% from us.
- Holiday purchase scheme.
User Researcher (Mid Level) employer: Openreach
BT Consumer Brand is an exceptional employer that prioritises employee growth and wellbeing, offering a tailored benefits package designed to support your lifestyle. With a strong focus on collaboration and innovation, you will thrive in a dynamic work culture that values your insights and contributions, while also having the opportunity to coach and mentor junior researchers. Located in a vibrant environment, BT fosters a sense of community and encourages meaningful engagement with stakeholders, making it an ideal place for those seeking a rewarding career in user research.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher (Mid Level)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BT Consumer Brand on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your research skills in action! If you have a portfolio, make sure it highlights your best user research projects. Use real examples to demonstrate how your insights led to impactful decisions.
✨Tip Number 3
Prepare for the interview by practising common user researcher questions. Think about how you can link your past experiences to the role's requirements, especially around stakeholder management and communication.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace User Researcher (Mid Level)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in user research. We want to see how your skills align with the role, so don’t hold back on showcasing your hands-on research expertise!
Showcase Your Communication Skills:Since excellent communication is key for this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to demonstrate how you can link insights to business outcomes – it’s what we’re all about!
Highlight Stakeholder Management Experience:We love seeing candidates who can confidently manage stakeholders. In your application, share examples of how you've influenced decisions or challenged briefs in previous roles. This will show us you’re ready to take on the responsibilities of the User Researcher position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Openreach
✨Know Your Research Methods
Make sure you’re well-versed in various user research methods. Be ready to discuss which methods you've used in the past and why you chose them for specific projects. This shows your depth of knowledge and ability to apply the right approach.
✨Link Insights to Outcomes
Prepare examples where your research directly influenced business decisions or improved customer experiences. Being able to articulate how your findings connect to commercial outcomes will impress the interviewers and demonstrate your strategic thinking.
✨Stakeholder Management Skills
Think about times when you’ve had to challenge a brief or push back on a stakeholder’s request. Be ready to share these experiences, as they highlight your confidence and ability to manage relationships effectively.
✨Communicate Clearly
Practice summarising your research findings in a clear and concise manner. You might be asked to present insights during the interview, so being able to communicate complex information simply will showcase your communication skills.
