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- Tasks: Lead the design and optimisation of AI-driven customer interactions in a dynamic contact centre.
- Company: Join a leading telecommunications provider in the UK with a focus on innovation.
- Benefits: Enjoy an attractive benefits package and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences through cutting-edge AI technology.
- Qualifications: Significant experience in contact centre operations and knowledge of conversational AI.
- Other info: Be part of a forward-thinking team driving digital transformation.
The predicted salary is between 60000 - 80000 £ per year.
A leading telecommunications provider in the UK is seeking a Senior Manager to lead the digital service operating model. This role involves the design and optimization of customer interactions through AI and automation, ensuring operational efficiency and high-quality experiences.
The ideal candidate will have significant experience in contact centre operations, a strong understanding of conversational AI, and hands-on knowledge of CCaaS platforms like Genesys Cloud CX. Attractive benefits package included.
Senior Manager — AI-Driven Digital Service & Contact Centre employer: Openreach
Contact Detail:
Openreach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager — AI-Driven Digital Service & Contact Centre
✨Tip Number 1
Network like a pro! Reach out to folks in the telecommunications and AI sectors. Use LinkedIn to connect with current employees at the company you're eyeing. A friendly chat can give us insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with AI-driven solutions and contact centre operations. We want to see how you've optimised customer interactions in the past—make it visual and engaging!
✨Tip Number 3
Practice makes perfect! Get ready for those tricky interview questions by rehearsing your responses. Focus on your hands-on knowledge of CCaaS platforms like Genesys Cloud CX and be prepared to discuss real-life scenarios where you've made a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Don’t miss out on your dream job!
We think you need these skills to ace Senior Manager — AI-Driven Digital Service & Contact Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact centre operations and any relevant work with AI and automation. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about leading digital service models and how your background makes you the perfect fit for our team. Keep it engaging and personal.
Showcase Your Knowledge of CCaaS Platforms: Since we’re looking for someone with hands-on knowledge of platforms like Genesys Cloud CX, make sure to mention any relevant experience you have. We love seeing candidates who are familiar with the tools we use!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Openreach
✨Know Your AI and Automation Inside Out
Make sure you brush up on your knowledge of conversational AI and automation technologies. Be ready to discuss how you've implemented these in previous roles, especially in contact centre operations. This will show that you’re not just familiar with the concepts but have practical experience.
✨Familiarise Yourself with CCaaS Platforms
Since the role involves working with platforms like Genesys Cloud CX, it’s crucial to understand their functionalities. If you can, get hands-on experience or at least read up on case studies. Being able to speak confidently about how these platforms can enhance customer interactions will set you apart.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to digital service optimisation. Think about past experiences where you improved operational efficiency or customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Leadership Skills
As a Senior Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've led teams through change, particularly in adopting new technologies. Highlight your ability to inspire and motivate others towards achieving high-quality customer experiences.