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For Companies At a Glance
- Tasks: Design and deliver innovative network solutions for global customers.
- Company: Leading global business communications provider with a focus on digital transformation.
- Benefits: Competitive salary, generous leave, flexible benefits, and world-class training opportunities.
- Why this job: Join a dynamic team and make a real impact in the telecommunications industry.
- Qualifications: Experience in networking or contact centre solutions is essential.
- Other info: Exciting career growth potential in a collaborative, customer-focused environment.
The predicted salary is between 36000 - 60000 £ per year.
Network Designer Contact Centre – Register Your Interest!
With customers in 180 countries, we\’re a leading global business communications provider. We have 17,000 people serving multinational companies, providing the services they need to create the digital transformation of their businesses.
Thanks to our portfolio strategy, the Cloud of Clouds, we provide high-performance, integrated and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. Our Digital Global strategy we are moving to will help create a better future for Global and our people. With a business focused on a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service and market-leading security.
To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable and customer-focused business.
What You\’ll Be Doing
You will typically work on designs and deliveries for our customers. You could be asked to get involved in new projects or work with a bid team to provide responses to BT\’s customers. As a practitioner we need you to generate ownership of the complexed areas of a large solution or the whole solution itself.
- Designer – Your day to day role is to design and deliver solutions for BT’s customers. Your design work will specialise in one of three distinct disciplines: network solutions, voice solutions or contact centre solutions. Our customers are generally external customers, so you will be recognised with that enhanced level of visibility and responsibility.
- Responsibilities – You’ll be working as part of a dedicated team that spans the globe. As a design practitioner you’ll be responsible for delivering medium to large designs. Working with other designers you may even be the design lead who will be expected to review all components and then deliver the overall design. You will contribute to technical discussions within the team, leading others towards a better understanding and encouraging a dialogue to improve the design principles used in the team. You will be required to impart your design principles towards a more senior level, shaping our future direction. This could be towards a customer facing role.
- Customer partner – We do great things for our customers, and we need all our people to put the customer first. As a design practitioner you will promote what we do and understand the customers’ needs to relevant solutions.
Skills And Experience
It is essential that the applicant has a thorough experience in either:
- Networking – SD-WAN, LAN, Edge, Wireless, Meraki, F5
- Voice contact solutions – One Cloud Cisco, Microsoft Teams, Five9 Cisco Unified Communications
- Contact Centre solutions – Genesys Cloud, Genesys Engage, Avaya Contact Centre, Avaya CS1000, Contact Centre Next Generation, Cisco Contact Centre, Cisco Webex
- The practitioner will be expected to have a deep technical knowledge in one or more of the areas listed above to contribute towards a customer solution.
- Primarily works on a whole design, but may lead on a particular complexed area of a large delivery. The practitioner will have an appreciation of the whole design element. The practitioner will lead our best practices and will encourage others to help define the processes that we’ll adopt in the future.
Benefits
- 10% on target bonus
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- 25 days annual leave (not including bank holidays), increasing with service
- Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
- World-class training and development opportunities
- Option to join BT Shares Saving schemes
- Discounted broadband, mobile and TV packages
- Access to 100’s of retail discounts including the BT shop
Role Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Information Technology
- Industries: Telecommunications
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Network Designer Contact Centre- Register Your Interest! employer: Openreach
Contact Detail:
Openreach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Designer Contact Centre- Register Your Interest!
✨Tip Number 1
Network with industry professionals! Reach out to people in your field on LinkedIn or attend local meetups. We can learn a lot from others' experiences, and who knows? You might just find a hidden job opportunity!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your design projects or any relevant work. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews like a pro! Research common questions for network design roles and practice your answers. We want to be confident and ready to impress when the time comes!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Network Designer Contact Centre- Register Your Interest!
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Network Designer role. Highlight your experience in networking, voice solutions, or contact centre solutions, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in past projects. We want to see your deep technical knowledge in action, so share specific achievements that relate to the job description.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using bullet points and clear headings. This helps us quickly see why you're a great fit for the role without sifting through long paragraphs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Openreach
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially in networking, voice solutions, and contact centre technologies. Be ready to discuss specific tools like SD-WAN, Cisco, or Genesys, as this will show your expertise and confidence.
✨Understand the Customer's Needs
Since the role is customer-focused, think about how you can demonstrate your understanding of customer needs during the interview. Prepare examples of how you've successfully designed solutions that meet client requirements in the past.
✨Showcase Your Team Spirit
This position involves working closely with a global team, so be prepared to talk about your collaborative experiences. Share stories where you led discussions or helped others understand complex design principles, highlighting your leadership skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think through potential challenges you might face in designing network solutions and how you would approach them, demonstrating your critical thinking and adaptability.