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- Tasks: Support complex customer contracts and improve delivery success with innovative PMO services.
- Company: Dynamic company focused on inclusivity and diverse perspectives.
- Benefits: Competitive salary, bonus scheme, equity options, and attractive pension.
- Other info: Flexible working locations across the UK with excellent career growth opportunities.
- Why this job: Join a team that values your input and drives impactful projects.
- Qualifications: Experience in project management and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
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About The Role
The role is accountable for providing PMO support services to complex customer contracts within Design and Delivery. It helps reduce risk to BT, improve the probability of a successful delivery, improve customer satisfaction and supports senior Programme & Project managers. It ensures that we provide a mature set of services to the most deserving contracts, including governance, reporting, risk and issue, dependency and obligation management.
Hiring Manager: Sally George
Career Level: D Grade
Location: Any UK Hub Location
Closing Date: 22/10/2025
Responsibilities
- Defining the catalogue of services – define the role of the Project Support PMO, including how it interacts with other areas of Business to support contracts.
- Deploying services – decide, in collaboration with stakeholders within D&D, which customers should receive PMO support services. Continually review this and deploy services to those contracts which benefit the most.
- Win New Business – Have involvement with large bids to determine what services and resources we will support/Sell future services within the bid.
- Delivering excellence – operate all services to a high level of excellence that meet stakeholder and customer needs.
- Processes and tools – ensuring compliance with and help shape the community wide methodology.
- Continually improve – continually improve the service offering. Introduce digital and automation tools that remove the need for PMO intervention.
- Contractor management – act as the line manager for contractors engaged by Client Services.
- Engagement and D&I Lead – Support the D&D Engagement Lead to drive Engagement and Leading our People.
- NPS – Lead on driving the Project Manager Journey NPS scores and report trends to Director level.
- Strategy – Contributes to project planning and strategic vision, execution, project financial management, maintenance, and quality assurance for projects and programmes within the portfolio.
- Resource Management – ensuring the right skillset is aligned to the correct contract.
- Leadership – Leading inclusively to inspire and build trust through self awareness, honesty and integrity.
Skills and Experience
- Able to define simple, brilliant and personal services and able to communicate them clearly to a wide audience.
- Able to engage with a wide variety of stakeholders (up to director level) and manage many conflicting priorities and demands.
- Knowledge of Programme and Project Management, Service Management and Design and the typical skills and experiences required by our customers.
- Ability to work within a complex matrix environment, with lots of projects and multiple priorities.
An externally recognised qualification, such as P30, PRINCE2, MSP, PMQ or equivalent would be desirable.
Benefits
As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme, access to equity schemes and an attractive pension offer.
We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed.
How to Apply
It\’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step by step process. Don\’t worry if you need to make changes – you\’ll have the opportunity to review and edit your work on the final page.
We’re creating an inclusive working culture where people from all backgrounds can succeed. We welcome applications from every community and we’re looking forward to receiving yours.
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Delivery PMO Specialist employer: Openreach
Contact Detail:
Openreach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery PMO Specialist
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at BT or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching common PMO scenarios. Think about how you would handle risk management or stakeholder engagement. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are talking about your experience and skills, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Delivery PMO Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Delivery PMO Specialist role. Highlight relevant experience and skills that match the job description, especially in project management and stakeholder engagement.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've delivered excellence in previous positions and how you can contribute to our team.
Showcase Your Qualifications: If you have any recognised qualifications like PRINCE2 or MSP, make sure to mention them prominently. These credentials can set you apart from other candidates and show us you're serious about project management.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. You'll have the chance to review and edit your application before submitting, so take your time to make it shine!
How to prepare for a job interview at Openreach
✨Know Your PMO Inside Out
Make sure you understand the role of a PMO Specialist and how it fits into the bigger picture. Brush up on your knowledge of governance, reporting, and risk management, as these are key areas for the role. Being able to articulate how you can contribute to reducing risks and improving customer satisfaction will impress the interviewers.
✨Engage with Stakeholders
Since this role involves engaging with a variety of stakeholders, practice how you would communicate effectively with them. Prepare examples of how you've managed conflicting priorities in the past. Show that you can build relationships and trust, especially with senior Programme & Project managers.
✨Showcase Your Continuous Improvement Mindset
The job description highlights the importance of continually improving service offerings. Be ready to discuss any experiences where you've introduced digital tools or automation to enhance processes. This shows that you're proactive and committed to excellence, which is exactly what they’re looking for.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in a complex matrix environment. Think about past projects where you had to navigate multiple priorities and how you ensured successful delivery. Practising these scenarios will help you respond confidently during the interview.