At a Glance
- Tasks: Lead the in-home experience for cutting-edge home devices and define product strategy.
- Company: Join a leading telecom company focused on innovation and customer experience.
- Benefits: Enjoy a competitive salary, private healthcare, and generous leave policies.
- Other info: Dynamic role with opportunities for career growth and collaboration across teams.
- Why this job: Make a real impact on home technology and lead a high-performing team.
- Qualifications: Senior product leadership experience with strong commercial judgement required.
The predicted salary is between 80000 - 100000 € per year.
This is a senior product leadership role with end‑to‑end accountability for the in‑home experience across BT Consumer’s home devices portfolio, including routers, mesh Wi‑Fi, extenders and the intelligence layer that connects them. The role defines and delivers the long‑term product strategy and roadmap, owning c.£200m of annual CapEx and balancing customer experience, operational performance and commercial outcomes. Operating across Consumer, Networks and Digital, the role leads large‑scale cross‑functional delivery and manages strategic external device and technology partners. It requires strong commercial judgement, deep experience across devices and connectivity, and the ability to influence and deliver outcomes at scale within a complex matrix environment.
What You’ll Be Doing
- Own the end‑to‑end in‑home experience across the home devices portfolio, including routers, mesh Wi‑Fi, extenders and the supporting software and intelligence layer.
- Define and deliver the long‑term product strategy and multi‑year roadmap, making clear trade‑offs across customer experience, operational performance and commercial outcomes.
- Hold accountability for c.£200m of annual CapEx, including device strategy, lifecycle management, unit economics and cost‑to‑serve optimisation.
- Lead cross‑functional delivery across Consumer, Networks and Digital teams, driving alignment and outcomes without direct authority over engineering resources.
- Manage strategic relationships with external device, silicon and technology partners, ensuring innovation, performance and cost efficiency.
- Build and lead a high‑performing product leadership team, setting clear standards for ownership, accountability and delivery at scale.
Essential Skills / Experience
- Senior product leadership experience owning complex, end‑to‑end portfolios, ideally across devices, software and connectivity.
- Proven commercial accountability, including ownership of large‑scale CapEx and/or P&L, with clear linkage between investment decisions and outcomes.
- Strong product strategy and roadmap leadership, with the ability to make and own difficult prioritisation and trade‑off decisions.
- Ability to influence and deliver at scale within a complex matrix, working effectively across Consumer, Networks, Digital and commercial teams without direct authority.
- Sufficient technical and domain knowledge of devices and in‑home technology to challenge suppliers, partners and senior technical stakeholders credibly.
Desirable Skills / Experience
- Background in telco, connectivity, or device‑led consumer products environments.
- Experience with device lifecycle management and unit economics optimisation, including total cost of ownership.
- Familiarity with home networking technologies, CPE platforms and connectivity standards.
- Experience managing external device, silicon or ODM partners.
- Exposure to platform or ecosystem product models, including third‑party integrations or monetisation opportunities.
Our Package
- Company car scheme (or cash alternative)
- 15% on target annual bonus
- Private healthcare for you and your family
- Access to an online private GP 24/7 for you and your immediate family
- Market‑leading paid carers leave with up to 2 weeks off
- Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market‑leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
Product Lead, Home & Device Experience in Bristol employer: Openreach
BT is an exceptional employer that prioritises innovation and employee well-being, offering a dynamic work culture where collaboration and creativity thrive. As a Product Lead in the Home & Device Experience team, you will benefit from a competitive package including a company car scheme, private healthcare, and generous parental leave, all while working in a role that shapes the future of connectivity. With ample opportunities for professional growth and development, BT empowers its employees to make impactful contributions within a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Lead, Home & Device Experience in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their home devices portfolio inside out. We want you to show them you’re not just another candidate, but someone who genuinely cares about their mission and can drive results.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it aligns with the role. We suggest you highlight your past successes in product leadership and how you’ve managed large-scale projects. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make it happen!
We think you need these skills to ace Product Lead, Home & Device Experience in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Product Lead role. Highlight your senior product leadership experience and any relevant achievements in managing complex portfolios.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've defined product strategies and delivered outcomes at scale, especially in the devices and connectivity space.
Showcase Your Commercial Acumen:Since this role involves significant CapEx accountability, be sure to demonstrate your commercial judgement. Include details about your experience with large-scale investments and how they’ve led to successful outcomes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in shaping the home device experience!
How to prepare for a job interview at Openreach
✨Know Your Product Inside Out
Make sure you have a deep understanding of the home devices portfolio, including routers and mesh Wi-Fi. Familiarise yourself with the latest trends in connectivity and how they impact customer experience. This will help you speak confidently about your vision for the product strategy.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead cross-functional teams without direct authority. Highlight situations where you've successfully influenced stakeholders and driven alignment across different departments. This is crucial for a role that requires collaboration across Consumer, Networks, and Digital.
✨Be Ready to Discuss Financial Accountability
Since you'll be managing significant CapEx, come prepared to discuss your experience with financial decision-making. Be ready to explain how your past investments have led to positive outcomes, and how you balance commercial performance with customer satisfaction.
✨Understand the Competitive Landscape
Research BT's competitors and their home device offerings. Be prepared to discuss how you would position BT's products in the market and what innovations you could bring to enhance the customer experience. This shows you're not just thinking about the role but also about the broader industry context.
