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For Companies At a Glance
- Tasks: Lead discovery and design solutions for hospitality operators, guiding them to successful implementations.
- Company: Join Openr, a game-changer in hospitality tech with exciting growth ahead.
- Benefits: Competitive salary, commission, hybrid work, and the chance to shape an innovative product.
- Other info: Opportunity for autonomy and ownership in a dynamic, supportive team.
- Why this job: Be a key player in transforming how hospitality manages pricing and menus.
- Qualifications: 3+ years in solutions consulting or technical account management, with strong communication skills.
The predicted salary is between 60000 - 80000 ÂŁ per year.
Key Info
- Location: London (Hybrid, 2 days/week) + UK & Ireland travel
- Type: Full-time
- Compensation: Competitive base + bonus
- Reporting to: Customer Success Director
About The Job
Openr is transforming how the hospitality industry manages menus and pricing. By centralising recipe, product, and pricing information into a single source of truth, we help multi-site hospitality operators connect to every channel – delivery platforms, EPOS, digital boards, order & pay apps, and print – without manual re-keying or fragile integrations. Backed by Imbiba with £3m in funding, our customers include Stonegate Pub Company, Hall & Woodhouse, Big Table Group and the Azzurri Group. We are now expanding the platform significantly with several new modules launching in the coming months, all focused on unlocking pricing optimisation capabilities for operators. We see the customer lifecycle starting during the sales process. Growth will come from a customer-led strategy, including both “land & expand” and customer advocacy as key drivers. This role spans the full journey, from first discovery conversation through to a live, working solution, and sits at the heart of a single, unified customer team covering all market-facing functions.
What You’ll Do
- Lead Discovery: Run structured, targeted discovery with senior prospect stakeholders pre-sale. Understand their estate, tech stack, and real operational pain points.
- Design Deliverable Solutions: Define the right solution and how it will be delivered, culminating in a signed Statement of Work that sets clear expectations for the customer and a clean brief for the implementation team.
- Deliver Implementations: Drive the post-sale delivery phase alongside the Customer Success Director and Implementation Associate, guiding operators through each phase.
- Provide Early-Stage Support: Act as the technical point of escalation for new customers while dedicated support processes are built out.
- Contribute Product Marketing: Write market-facing content for new modules and features, translating complex capability into clear commercial outcomes for each buyer.
- Champion Customer Insights: Bring structured feedback from customer conversations back to Product and Engineering, keeping the roadmap grounded.
What We’re Looking For
- Solutions or Pre-sales Experience: 3+ years in solutions consulting, pre-sales engineering, or technical account management within B2B SaaS and/or Hospitality IT.
- Senior Stakeholder Confidence: Proven ability to engage CFOs, Commercial Directors, and IT Heads.
- Hospitality Knowledge: Genuine understanding of multi-site hospitality operations and their pricing workflows.
- Strong Written Communication: Translate complex product capability into sharp, outcome-led content for specific buyer personas.
- Process Rigour: Drafting Statements of Work and managing delivery against them.
- Builder’s Mindset: Comfortable building processes in a fast-moving environment.
- Technical Familiarity: Understanding of integration ecosystems; experience with Zonal, Oracle, Fourth, delivery aggregators, POS platforms is a strong advantage.
What Success Looks Like
In your first 12 months, you will:
- Run discovery and solution design for all new prospects, resulting in signed Statements of Work.
- Guide new customers to live, working solutions, with early adopters reaching later phases faster than expected.
- Produce clear, persona-specific marketing content for every new module launched.
- Build a feedback loop between customer conversations and product roadmap.
- Be trusted by senior stakeholders as a credible partner, not just a vendor contact.
Why Join Openr?
We are at the start of our journey, with an exceptional product that will change the way operators control their pricing and menu data across every customer touchpoint. You will be one of the most important hires we make in this phase.
- Market Traction: Backed by the Azzurri Group and recently raised ÂŁ3m in funding, with Stonegate, Hall & Woodhouse, Big Table Group and Azzurri Group as live customers.
- High Influence: Shape how a differentiated product reaches the market and delivers value to operators.
- Autonomy & Ownership: Freedom to define solutions methodology and delivery approach.
- Innovative Culture: Join an engaged, open, hard-working team at the forefront of hospitality tech.
Role Details
- Hybrid Role: 2 days/week in our London office.
- Travel: Regular travel to clients across the UK & Ireland.
- Compensation: Competitive base + commission.
If you’re a solutions professional who wants to own the full customer journey – from first conversation to live pricing rules and help build a category-defining platform – we’d like to hear from you.
Senior Solutions Consultant employer: Openr
Contact Detail:
Openr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solutions Consultant
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality and tech sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Openr and understand their products inside out. Think about how your experience aligns with their needs, especially in solutions consulting and customer success. Practice answering common interview questions and prepare some insightful questions to ask them too.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies that highlight your previous successes in solutions consulting or pre-sales. This will not only demonstrate your skills but also give you something tangible to discuss during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Openr team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Senior Solutions Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Solutions Consultant role. Highlight your experience in solutions consulting and any relevant hospitality knowledge to show us you’re the perfect fit!
Showcase Your Communication Skills: Since strong written communication is key for this role, use your application to demonstrate how you can translate complex ideas into clear, concise content. We want to see your ability to engage with senior stakeholders right from the start!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build relationships and be a trusted partner to our clients, so don’t be afraid to show us who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Openr
✨Know Your Stuff
Make sure you understand Openr's platform and how it transforms the hospitality industry. Familiarise yourself with their current customers and the challenges they face. This will help you speak confidently about how your experience aligns with their needs.
✨Engage with Senior Stakeholders
Since this role involves working with senior prospect stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully engaged with CFOs or IT Heads in the past, showcasing your ability to build trust and rapport.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you've identified operational pain points and designed effective solutions. Highlight your process for drafting Statements of Work and how you ensure delivery against them, as this is crucial for the role.
✨Communicate Clearly
Strong written communication is key for this position. Prepare to demonstrate your ability to translate complex product capabilities into clear, outcome-led content. You might even want to bring a sample of your writing that showcases this skill.