LondonCommercial – Relationship Management /Full-time /HybridWho are we? At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.
The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.A global network of licences alongside our best-in-class tech is why we're trusted by 1200+ enterprise clients to process over $300 bn volume annually.
How will you add value to the OpenPayd journey?
Own and develop an assigned portfolio of clients, building long-term relationships that support satisfaction and retention.
Build trusted relationships with key stakeholders and understand their strategic priorities and operating needs.
Act as the main point of contact for complex queries, escalations and strategic account direction.
Identify relevant cross-sell and upsell opportunities that strengthen client outcomes and increase account value.
Lead account-planning conversations with internal teams and client stakeholders, capturing requirements and agreeing clear actions.
Coordinate Operations and other OpenPayd teams to resolve issues and deliver an effective end-to-end client experience.
Monitor client communication channels and provide proactive, timely support.
Share best-practice guidance that helps clients improve their operations and initiatives, and monitor the resulting outcomes.
Maintain accurate CRM records and Salesforce reporting, and contribute to continuous-improvement projects across the Customer Success team.
The ideal candidate will have the following: Two to three years' experience in a customer-facing role in customer success, account management or sales within FX, banking, cross-border payments, fintech or a similar environment; exposure to crypto or digital assets is desirable.
Direct experience of supporting customers from a range of backgrounds and building effective stakeholder relationships. A general understanding of FX, bank transfers, fintech and PSD2, together with an interest in payments and financial infrastructure. A basic understanding of APIs and confidence discussing client requirements with internal teams. Proficiency with CRM systems, preferably Salesforce, including reporting and accurate client management.
Confidence using Microsoft Office and workplace communication or project tools such as Slack, Trello or HubSpot.
The ability to drive projects, improve operational efficiency and propose practical solutions.
Excellent communication skills, including the confidence to manage challenging conversations and influence C-level stakeholders. A proactive, self-motivated approach and a willingness to go beyond the baseline to support clients.
Our perks and benfits: Personal training budget - 3000Cycle to Work schemeDiscounted gym membership - 80 towards any gymCorporate discounts via PerkBoxTravel loanCompany Pension planHealth, Dental & Life InsuranceWednesday office breakfasts, office fruits and a full bar & regular team socials25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social VolunteeringWe'd like you to take a read of our Talent Acquisition AI Transparency and Privacy Notice which explains how we collect and process your personal data.
Please read our notice carefully. By submitting the application button, we will consider that you aware of it. We are looking forward to receiving your CV.OpenPayd Talent TeamTo all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes.
OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.#LI-DNIWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans. xgikmsk If you would like more information about how your data is processed, please visit our Talent Acquisition AI Transparency and Privacy Notice, or contact us at [email protected].
If you think you are the right match for the following opportunity, apply after reading the complete description.
Link to: Talent Acquisition AI Transparency and Privacy Notice:
Relationship Manager in Vauxhall employer: OpenPayd
OpenPayd is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation meets collaboration. With a strong focus on employee growth, we offer extensive training allowances and a range of benefits including health insurance and gym memberships, ensuring our team members thrive both personally and professionally. Located in London, our hybrid working model allows for flexibility while being part of a global leader in financial services, empowering you to make a meaningful impact in the digital economy.
