b Overview /b p In this role you will manage a portfolio of enterprise clients to drive satisfaction, retention and value. You will cultivate trusted relationships with stakeholders, coordinate cross-functional teams, and address complex questions and escalations. You’ll identify cross-sell and upsell opportunities, shape account plans, and ensure a seamless end-to-end client experience. You’ll work closely with the Customer Success and Commercial teams to improve operations and outcomes, leveraging CRM and reporting tools. This is a chance to impact how OpenPayd delivers global payment infrastructure at scale. /p b Pay / Benefits /b ul li Personal training budget - 3000 /li li Cycle to Work scheme /li li Discounted gym membership - 80 /li li PerkBox corporate discounts /li li Travel loan /li li Company Pension plan, /li /ul b Responsibilities /b ul li Own and develop an assigned portfolio of clients to support satisfaction and retention /li li Build relationships with key stakeholders and understand their strategic priorities /li li Serve as the main contact for complex queries, escalations, and strategic direction /li li Identify cross-sell and upsell opportunities to increase account value /li li Lead account-planning conversations with internal teams and client stakeholders /li li Coordinate operations to deliver a seamless client experience /li li Share best-practice guidance and monitor its outcomes /li li Maintain accurate CRM records and Salesforce reporting, contribute to continuous-improvement projects /li /ul b Key requirements /b ul li 2–3 years in a customer-facing role in customer success, account management or sales in FX, banking, cross-border payments, fintech or similar; crypto/digital assets exposure desirable /li li Experience supporting customers from diverse backgrounds and managing stakeholder relationships /li li Understanding of FX, bank transfers, fintech and PSD2; interest in payments infrastructure /li li Basic API understanding and ability to discuss requirements with internal teams /li li Proficiency with CRM systems (preferably Salesforce) including reporting /li li Confidence using Microsoft Office and tools like Slack, Trello or HubSpot /li li Ability to drive projects, improve efficiency and propose practical solutions /li li Excellent communication skills and comfort with challenging conversations and C-level stakeholders /li li Proactive, self-motivated attitude and willingness to go beyond basics to support clients /li /ul ul li Excellent communication /li li Stakeholder management /li li Proactivity /li li API basics /li li Salesforce (CRM) /li li Microsoft Office /li /ul
Relationship Manager employer: OpenPayd
OpenPayd is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation meets collaboration. With a strong focus on employee growth, we offer extensive training allowances and a range of benefits including health insurance and gym memberships, ensuring our team members thrive both personally and professionally. Located in London, our hybrid working model allows for flexibility while being part of a global leader in financial services, empowering you to make a meaningful impact in the digital economy.
