At a Glance
- Tasks: Lead quality control reviews and enhance operational processes for a fintech company.
- Company: Join OpenPayd, a leader in digital financial infrastructure.
- Benefits: Enjoy a personal training budget, gym discounts, and 25 days annual leave.
- Other info: Collaborative culture with opportunities for professional growth and development.
- Why this job: Make a real impact on quality standards in a fast-paced fintech environment.
- Qualifications: Experience in quality control and strong analytical skills required.
The predicted salary is between 50000 - 70000 £ per year.
At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time. The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API. A global network of licences alongside our best-in-class tech is why we're trusted by 1000+ enterprise clients to process over $180bn volume annually.
How will you add value to the OpenPayd journey?
- Conduct independent quality control reviews of: Customer onboarding process, Transaction monitoring alerts and investigations and periodic and event-driven customer reviews
- Assess the completeness, accuracy, and quality of case handling, documentation, and decision-making
- Verify compliance with internal policies, procedures, regulatory obligations, and risk frameworks
- Identify errors, inconsistencies, control weaknesses, and areas requiring remediation
- Document review findings and provide clear, constructive feedback to operational teams and managers
- Produce quality control reports, scorecards, trend analysis, and management information (MI)
- Monitor recurring issues and identify opportunities for process improvements and targeted training
- Support root cause analysis and corrective action plans
- Partner with Onboarding, Financial Crime Operations, Compliance, and Risk teams to improve quality standards and consistency
- Contribute to the development and maintenance of quality control methodologies, checklists, and review frameworks
- Assist with regulatory, internal audit, and compliance assurance activities where required
- Support the expansion of the Quality Control framework into additional operational functions over time
- Participate in quality initiatives designed to improve efficiency, effectiveness, and customer experience
- Help drive a culture of quality, accountability, and continuous improvement across Operations
The ideal candidate will have the following:
- Experience in Quality Control, Quality Assurance, or a similar operational oversight role
- Strong understanding of KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and customer lifecycle management processes
- Knowledge of transaction monitoring and financial crime controls
- Excellent attention to detail and analytical skills
- Strong written and verbal communication skills
- Ability to assess complex cases and apply policies consistently
- Experience producing reports and management information
- Experience within fintech, payments, banking, or other regulated financial services environments
- Understanding of AML, sanctions, fraud, and financial crime regulations
- Experience with quality assurance frameworks, audit methodologies, or compliance testing
- Familiarity with case management and workflow systems
Our perks and benefits:
- Personal training budget - £3000
- Cycle to Work scheme
- Discounted gym membership - £80 towards any gym
- Corporate discounts via PerkBox
- Travel loan
- Company Pension plan
- Health, Dental & Life Insurance
- Wednesday office breakfasts, office fruits and a full bar & regular team socials
- 25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering
We are looking forward to receiving your CV.
Quality Control Lead in London employer: OpenPayd
At OpenPayd, we pride ourselves on being an exceptional employer that fosters a culture of quality, accountability, and continuous improvement. Our commitment to employee growth is evident through our generous personal training budget, comprehensive health benefits, and a vibrant work environment that encourages collaboration and innovation. Located in a dynamic fintech landscape, we offer unique opportunities to engage with cutting-edge technology while enjoying a supportive atmosphere that values work-life balance and community involvement.
