LondonCompliance – Regulatory Compliance /Full-time /HybridWho are we? At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time. The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.A global network of licences alongside our best-in-class tech is why we're trusted by 1000+ enterprise clients to process over $180bn volume annually. Establish and lead OpenPayd's Quality Assurance function, including its operating model, governance arrangements and strategic roadmap. Develop, own and maintain a robust, risk-based Quality Assurance framework. Conduct objective, risk-based Quality Assurance reviews across customer onboarding and CDD/EDD, periodic and event-driven customer reviews, transaction monitoring, fraud-related activities, and payment operational processes. Select and document review samples using a risk-based methodology, maintaining a clear evidence trail and appropriate independence from the activities under review. Assess the quality, completeness, accuracy, consistency, and timeliness of first-line case handling, investigations, risk assessments, approvals, documentation, and decision-making. Perform thematic reviews, identify emerging risks and recurring trends, and record and rate findings consistently. Prepare clear, evidence-based reports, management information, and KPIs for senior management and governance committees. Work collaboratively with first-line teams, Compliance, Risk, Internal Audit, Regulatory Compliance Monitoring, and other stakeholders, providing constructive feedback and professional challenge. Support the continuous improvement and risk-based expansion of the Quality Assurance methodology, review programme, sampling approach, checklists, rating criteria, policies, procedures, controls, guidance, and training. Experience in Leading the Quality Assurance, Compliance Assurance functions including: operational assurance, compliance monitoring, audit, or a similar oversight role, preferably within regulated financial services. 4-5 years of lead/manager experience within QA functionExperience of overseeing QC 1st Line Function, conducting file or case reviews, control testing, or operational process reviews and documenting evidence-based conclusions. Strong knowledge of KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and customer lifecycle management processes. A good understanding of transaction monitoring, fraud controls, payment operations, and broader financial crime controls. The ability to assess complex cases and operational processes, apply policies and review criteria consistently, and present clear conclusions to different audiences. Experience producing evidence-based reports and management information, analysing Quality Assurance data, and identifying trends and emerging issues. Experience within fintech, payments, banking, or another regulated financial services environment is desirable. Knowledge of relevant regulatory expectations and guidance, Quality Assurance methodologies, risk-based sampling, control testing, and relevant case-management systems is desirable. Personal training budget - 3000Cycle to Work schemeDiscounted gym membership - 80 towards any gymCorporate discounts via PerkBoxTravel loanCompany Pension planHealth, Dental & Life InsuranceWednesday office breakfasts, office fruits and a full bar & regular team socials25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social VolunteeringWe'd like you to take a read of our Talent Acquisition AI Transparency and Privacy Notice which explains how we collect and process your personal data. OpenPayd Talent TeamTo all recruitment agencies: OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.#LI-DNIWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. If you would like more information about how your data is processed, please visit our Talent Acquisition AI Transparency and Privacy Notice, or contact us at [email protected]. Link to: Talent Acquisition AI Transparency and Privacy Notice:
Quality Assurance Team Lead in London employer: OpenPayd
OpenPayd is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation meets collaboration. With a strong focus on employee growth, we offer extensive training allowances and a range of benefits including health insurance and gym memberships, ensuring our team members thrive both personally and professionally. Located in London, our hybrid working model allows for flexibility while being part of a global leader in financial services, empowering you to make a meaningful impact in the digital economy.
