LondonOperations – Other /Full-time /HybridWho are we?At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time. The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.A global network of licences alongside our best-in-class tech is why we're trusted by 1000+ enterprise clients to process over $180bn volume annually.How will you add value to the OpenPayd journey?Conduct independent quality control reviews of: Customer onboarding process, Transaction monitoring alerts and investigations and periodic and event-driven customer reviewsAssess the completeness, accuracy, and quality of case handling, documentation, and decision-makingVerify compliance with internal policies, procedures, regulatory obligations, and risk frameworksIdentify errors, inconsistencies, control weaknesses, and areas requiring remediationDocument review findings and provide clear, constructive feedback to operational teams and managersProduce quality control reports, scorecards, trend analysis, and management information (MI)Monitor recurring issues and identify opportunities for process improvements and targeted trainingSupport root cause analysis and corrective action plans.Partner with Onboarding, Financial Crime Operations, Compliance, and Risk teams to improve quality standards and consistencyContribute to the development and maintenance of quality control methodologies, checklists, and review frameworksAssist with regulatory, internal audit, and compliance assurance activities where requiredSupport the expansion of the Quality Control framework into additional operational functions over timeParticipate in quality initiatives designed to improve efficiency, effectiveness, and customer experienceHelp drive a culture of quality, accountability, and continuous improvement across OperationsThe ideal candidate will have the following:Experience in Quality Control, Quality Assurance, or a similar operational oversight roleStrong understanding of KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and customer lifecycle management processesKnowledge of transaction monitoring and financial crime controlsExcellent attention to detail and analytical skillsStrong written and verbal communication skillsAbility to assess complex cases and apply policies consistentlyExperience producing reports and management information. Experience within fintech, payments, banking, or other regulated financial services environmentsUnderstanding of AML, sanctions, fraud, and financial crime regulations.Experience with quality assurance frameworks, audit methodologies, or compliance testing.Familiarity with case management and workflow systemsOur perks and benefits:Personal training budget - 3000 Cycle to Work schemeDiscounted gym membership - 80 towards any gymCorporate discounts via PerkBoxTravel loanCompany Pension planHealth, Dental & Life InsuranceWednesday office breakfasts, office fruits and a full bar & regular team socials25 days annual leave plus the
Quality Control Lead in Kennington employer: OpenPayd
OpenPayd is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation meets collaboration. With a strong focus on employee growth, we offer extensive training allowances and a range of benefits including health insurance and gym memberships, ensuring our team members thrive both personally and professionally. Located in London, our hybrid working model allows for flexibility while being part of a global leader in financial services, empowering you to make a meaningful impact in the digital economy.
