Who are we?
At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.
The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services & all via a single API.
A global network of licences alongside our best-in-class tech is why we're trusted by 1200+ enterprise clients to process over $300 bn volume annually.
Account Manager Responsibilities
- Own and develop an assigned portfolio of clients, building long-term relationships that support satisfaction and retention.
- Build trusted relationships with key stakeholders and understand their strategic priorities and operating needs.
- Act as the main point of contact for complex queries, escalations and strategic account direction.
- Identify relevant cross-sell and upsell opportunities that strengthen client outcomes and increase account value.
- Lead account-planning conversations with internal teams and client stakeholders, capturing requirements and agreeing clear actions.
- Coordinate Operations and other OpenPayd teams to resolve issues and deliver an effective end-to-end client experience.
- Monitor client communication channels and provide proactive, timely support.
- Share best-practice guidance that helps clients improve their operations and initiatives, and monitor the resulting outcomes.
- Maintain accurate CRM records and Salesforce reporting, and contribute to continuous-improvement projects across the Customer Success team.
Account Manager Requirements
- Two to three years' experience in a customer-facing role in customer success, account management or sales within FX, banking, cross-border payments, fintech or a similar environment; exposure to crypto or digital assets is desirable.
- Direct experience of supporting customers from a range of backgrounds and building effective stakeholder relationships.
- A general understanding of FX, bank transfers, fintech and PSD2, together with an interest in payments and financial infrastructure.
- A basic understanding of APIs and confidence discussing client requirements with internal teams.
- Proficiency with CRM systems, preferably Salesforce, including reporting and accurate client management.
- Confidence using Microsoft Office and workplace communication or project tools such as Slack, Trello or HubSpot.
- The ability to drive projects, improve operational efficiency and propose practical solutions.
- Excellent communication skills, including the confidence to manage challenging conversations and influence C-level stakeholders.
- A proactive, self-motivated approach and a willingness to go beyond the baseline to support clients.
Benefits
- Personal training budget - £3000
- Cycle to Work scheme
- Discounted gym membership - £80 towards any gym
- Corporate discounts via PerkBox
- Travel loan
- Company Pension plan
- Health, Dental & Life Insurance
- Wednesday office breakfasts, office fruits and a full bar & regular team socials
- 25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering
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Relationship Manager employer: OpenPayd Ltd
OpenPayd is an exceptional employer that fosters a dynamic work culture in the heart of Greater London, offering employees the chance to thrive in the fast-paced FinTech and Payments sector. With a strong emphasis on professional development, we provide ample opportunities for growth and advancement, alongside a supportive environment that values collaboration and innovation. Join us to be part of a forward-thinking team dedicated to making a meaningful impact in financial services.
