At a Glance
- Tasks: Conduct quality assurance reviews and assess operational processes in a dynamic fintech environment.
- Company: Join OpenPayd, a leader in universal financial infrastructure for the digital economy.
- Benefits: Enjoy a personal training budget, gym discounts, health insurance, and 25 days annual leave.
- Other info: Collaborative culture with excellent career growth opportunities and regular team socials.
- Why this job: Make a real impact on financial services while developing your skills in a fast-paced industry.
- Qualifications: Experience in Quality Assurance or compliance roles, with strong analytical and communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Who are we?
At Open Payd, we are building a universal financial infrastructure to power the growth of the digital economy.
Our rails‑agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.
The Open Payd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.
A global network of licences alongside our best‑in‑class tech is why we're trusted by 1000+ enterprise clients to process over $180bn volume annually.
How will you add value to the Open Payd journey?
- Conduct objective, risk‑based Quality Assurance reviews across customer onboarding and CDD/EDD, periodic and event‑driven customer reviews, transaction monitoring, fraud‑related activities, and payment operational processes.
- Select and document review samples using a risk‑based methodology, maintaining a clear evidence trail and appropriate independence from the activities under review.
- Assess the quality, completeness, accuracy, consistency, and timeliness of first‑line case handling, investigations, risk assessments, approvals, documentation, and decision‑making.
- Evaluate the design and operating effectiveness of relevant first‑line processes and controls, identifying deficiencies, inconsistencies, control weaknesses, and remediation needs.
- Perform thematic reviews, identify emerging risks and recurring trends, and record and rate findings consistently.
- Prepare clear, evidence‑based reports, management information, and KPIs for senior management and governance committees.
- Track remediation actions, validate completed corrective measures before closure, and escalate significant, overdue, or systemic issues appropriately.
- Work collaboratively with first‑line teams, Compliance, Risk, Internal Audit, Regulatory Compliance Monitoring, and other stakeholders, providing constructive feedback and professional challenge.
- Support the continuous improvement and risk‑based expansion of the Quality Assurance methodology, review programme, sampling approach, checklists, rating criteria, policies, procedures, controls, guidance, and training.
The ideal candidate will have the following
- Experience in Quality Assurance, Compliance Assurance, operational assurance, compliance monitoring, audit, or a similar oversight role, preferably within regulated financial services.
- Experience conducting file or case reviews, control testing, or operational process reviews and documenting evidence‑based conclusions.
- Strong knowledge of KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and customer lifecycle management processes.
- A good understanding of transaction monitoring, fraud controls, payment operations, and broader financial crime controls.
- Excellent attention to detail, analytical ability, and written and verbal communication skills.
- The ability to assess complex cases and operational processes, apply policies and review criteria consistently, and present clear conclusions to different audiences.
- Experience producing evidence‑based reports and management information, analysing Quality Assurance data, and identifying trends and emerging issues.
- Experience within fintech, payments, banking, or another regulated financial services environment is desirable.
- Knowledge of relevant regulatory expectations and guidance, Quality Assurance methodologies, risk‑based sampling, control testing, and relevant case‑management systems is desirable.
Our perks and benefits
- Personal training budget - £3000
- Cycle to Work scheme
- Discounted gym membership - £80 towards any gym
- Corporate discounts via Perk Box
- Travel loan
- Company Pension plan
- Health, Dental & Life Insurance
- Wednesday office breakfasts, office fruits and a full bar & regular team socials
- 25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering
We’d like you to take a read of our Talent Acquisition AI Transparency and Privacy Notice which explains how we collect and process your personal data.
Please read our notice carefully.
Open Payd Talent Team
To all recruitment agencies: Open Payd does not accept speculative agency resumes.
Please do not forward resumes to our jobs alias, Open Payd employees or any other company location.
Open Payd is not responsible for any fees related to unsolicited resumes.
Open Payd will only accept CV's from the partners with relevant agreement via the People and Talent team only.
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Quality Assurance Executive employer: OpenPayd Ltd
At OpenPayd, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through our generous personal training budget and various wellness benefits, including discounted gym memberships and health insurance. Located in a vibrant environment, we offer a unique opportunity to be part of a pioneering fintech company that values collaboration and innovation, ensuring that every team member contributes meaningfully to our mission of powering the digital economy.
