Product Manager, Onboarding Miami (USA), London (UK)

OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions.

We are seeking a Product Manager to own the client onboarding experience end-to-end and act as the architect of how global institutions, corporates, and high-growth companies become live, trading clients on the OpenFX platform. This is a foundational role where you will own the onboarding ecosystem from the ground up: designing client journey flows by segment, enabling clients to reach "ready to trade" across every product and corridor, and directly influencing how quickly clients go from first touch to first transaction.

OpenFX operates across multiple currency corridors and the roadmap is expanding aggressively. Every new corridor and product brings its own compliance requirements, document standards, and integration complexity. You will build the architecture that scales with that ambition rather than requiring a rebuild every time we expand.

• Own the Onboarding Journey Architecture by Segment: Design and maintain the onboarding flows for every client type: direct institution, API developer, and channel partner.
• Own Time-to-First-Transaction as the North Star: TTFT is your scorecard, measured per product and per corridor.
• Own the Compliance Data Collection Experience: You own the client-facing UX, data collection flows, and document submission experience.
• Own Multi-Product Onboarding Across the Full OpenFX Suite: You own the conditional journey logic, gate criteria, and milestones that define "onboarded" for each product line.
• Own the Onboarding Communication Layer: You own the lifecycle communication system that keeps clients moving toward first trade.
• Own ongoing onboarding discovery: Maintain a regular cadence of client interviews, data analysis, and hypothesis testing.

• Time to First Trade: You own TTFT as a metric across every inbound channel and client segment.
• Onboarding Completion Rate: 80% of accounts created reach first trade.
• Self-Serve Completion Rate: You establish what percentage of clients can complete onboarding without manual intervention.
• First-Time Pass Rate: You increase the share of clients who clear compliance checks on the first submission.

• 3 to 5 years of Product Management experience: You have owned an onboarding or activation funnel for a B2B or institutional product.
• Compliance and Institutional Client Fluency: You have a working understanding of AML, KYC, and KYB requirements.
• Global Product Experience: You have worked on a product that operates across multiple countries with distinct regulatory requirements.
• Data Ownership: You instrument your own funnel, identify where clients stall, size the opportunity, and prioritise.
• Cross-Functional Execution: You have shipped in environments where Legal/Compliance, Operations, and GTM needed to move on the same timeline.
• Financial Services or Fintech Context: You have worked on payments, FX, banking, or digital asset products.

• API-First Product Experience: Familiarity with API-first B2B products and developer onboarding flows.
• Experimentation: Experience running A/B tests on onboarding or activation flows.
• Verification Vendor Experience: Exposure to identity and business verification vendors.

• Foundational Ownership: You are the first PM dedicated to onboarding at OpenFX.
• Direct Growth Impact: Onboarding is where growth either materialises or stalls.
• Greenfield Architecture: You are building the onboarding product from the ground up.
• The Cutting Edge of Finance: This role sits at the intersection of global FX, settlement, and treasury operations.
• Where This Role Grows: The next milestone is the channel partner onboarding program.

The Team: You are joining a team of ex-Stripe, J.P. Morgan, and Kraken alumni. We are backed by Accel and Lightspeed, and we believe that onboarding is a core part of the product.