Product Manager, Onboarding

About Us

OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we’re scaling at a remarkable pace. Our stellar early team comes with experience in companies like J.P. Morgan, Goldman Sachs, FalconX, Paypal, Affirm, Polygon, Kraken, Nium & others. We’re backed by Accel, Lightspeed, NfX and other top‑tier investors.

Role Overview

We are seeking a Product Manager, Onboarding to own the client onboarding experience end‑to‑end and act as the architect of how global institutions, corporates, and high‑growth companies become live, trading clients on the OpenFX platform. This foundational role will design client journey flows by segment, enable clients to reach “ready to trade” across every product and corridor, and directly influence how quickly clients go from first touch to first transaction. OpenFX operates across multiple currency corridors and the roadmap is expanding aggressively. Every new corridor and product brings its own compliance requirements, document standards, and integration complexity. You will build the architecture that scales with that ambition rather than requiring a rebuild every time we expand.

Key Responsibilities

• Own the Onboarding Journey Architecture by Segment: Design and maintain the onboarding flows for every client type: direct institution, API developer, and channel partner. You define the stages, gates, required inputs, and handoff criteria, and own the segmentation logic that routes clients to the right flow based on product and corridor.
• Own Time‑to‑First‑Transaction as the North Star: TTFT is your scorecard, measured per product and per corridor. You instrument where clients stall, identify where time is lost, and drive cross‑functional work to remove it.
• Own the Compliance Data Collection Experience: You own the client‑facing UX, data collection flows, and document submission experience that gets a client to the point where they have submitted everything needed. You work closely with the compliance team to ensure the experience is built around their requirements.
• Own Multi‑Product Onboarding Across the Full OpenFX Suite: Every product OpenFX ships, a client onboards through your product. You own the conditional journey logic, gate criteria, and milestones that define “onboarded” for each product line.
• Own the Onboarding Communication Layer: You own the lifecycle communication system that keeps clients moving toward first trade: automated nudges, an in‑product progress checklist, and specific guidance tailored to each requirement in the journey.
• Own ongoing onboarding discovery: Maintain a regular cadence of client interviews, data analysis, and hypothesis testing that continuously identifies friction points and validates interventions.

Must‑haves

• 3 to 5 years of Product Management experience: You have owned an onboarding or activation funnel for a B2B or institutional product and can point to the drop‑off you identified, the intervention you built, and the number that moved.
• Compliance and Institutional Client Fluency: You have a working understanding of AML, KYC, and KYB requirements for institutional clients and can translate them into product decisions in close collaboration with a compliance team.
• Global Product Experience: You have worked on a product that operates across multiple countries with distinct regulatory requirements.
• Data Ownership: You instrument your own funnel, identify where clients stall, size the opportunity, and prioritise without waiting for someone else to hand you the analysis.
• Cross‑Functional Execution: You have shipped in environments where Legal/Compliance, Operations, and GTM needed to move on the same timeline.
• Financial Services or Fintech Context: You have worked on payments, FX, banking, or digital asset products where regulatory requirements were a first‑class constraint.

What Helps You Stand Out

• API‑First Product Experience: Familiarity with API‑first B2B products and developer onboarding flows.
• Experimentation: Experience running A/B tests on onboarding or activation flows and making decisions backed by data.
• Verification Vendor Experience: Exposure to identity and business verification vendors.

What We Offer

• Competitive salary and benefits package.
• Equity in a rapidly growing company.
• Opportunity to work in a fast‑paced startup at the forefront of fintech innovation.
• Opportunity to make a significant impact on global financial infrastructure.
• Collaborative work culture with emphasis on personal and professional growth.

We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.