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- Tasks: Lead client success initiatives and optimise institutional client experiences.
- Company: Join OpenFX, a pioneering firm in cross-border FX transactions.
- Benefits: Competitive salary, equity options, and professional growth opportunities.
- Why this job: Be at the forefront of innovative technology in a fast-paced startup environment.
- Qualifications: 6+ years in client-facing roles and strong FX market knowledge required.
- Other info: Diverse and inclusive workplace committed to your success.
The predicted salary is between 48000 - 72000 £ per year.
OpenFX is on a mission to become the global backbone for cross-border FX transactions. We are building the infrastructure to power the next generation of cross-border payment systems for institutions. We are backed by Accel, NFX, Accomplice, and other top-tier investors.
We seek an experienced Head of Client Success, Europe to ensure the satisfaction and retention of our institutional clients. As a key member of our customer-facing team, you will manage the overall customer experience, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success.
- Client Growth & Optimization
- Analyze client trading data to identify opportunities for volume growth and cost savings.
- Create regular reviews showcasing platform value and optimization opportunities.
- Develop and execute account growth strategies based on quantitative analysis that grow transaction volume by helping customers optimize their FX flows and ensuring they manage a larger share of their trading activity through our platform.
- Operational Excellence
- Manage smooth client ramping processes, including technical integration and training.
- Coordinate with internal teams to resolve any trading or settlement issues promptly.
- Provide regular reporting on client health metrics and growth opportunities.
- Collect and organize client feedback for product and service improvement.
- Trading Relationship Management
- Serve as the primary point of contact for institutional clients' day-to-day FX trading needs.
- Monitor client trading patterns, volumes, and pricing to ensure optimal execution.
- Work with trading teams to understand their workflows and identify efficiency opportunities.
- Must-Have Qualifications
- 6+ years of experience in client-facing roles with financial services institutions.
- 8+ years of professional experience across business operations roles like start-up Bizops team, consulting, or investment banking.
- Strong understanding of FX markets, trading operations, and treasury workflows.
- Experience in analyzing trading data and creating actionable insights.
- Proven track record of growing institutional relationships.
- Excellence in client communication and relationship management.
- Nice-to-Have Qualifications
- Experience with FX trading platforms or financial technology products.
- Understanding of API integrations and trading system workflows.
- Background in treasury operations or institutional trading.
- Familiarity with regulatory requirements for FX trading.
- Interest in blockchain technology and DeFi innovations.
- What Sets Great Candidates Apart
- Ability to analyze trading patterns and identify optimization opportunities.
- Strong project management skills for coordinating complex client implementations.
- Experience working with both technical and business stakeholders.
- Track record of growing institutional relationships through data-driven insights.
What We Offer
- Competitive compensation package, including equity in a high-growth company.
- Opportunity to work on cutting-edge technology at a very fast-paced startup.
- Collaborative and supportive work environment.
- Professional development and growth opportunities.
- Work with innovative technology and leading financial institutions.
We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Head of Client Success, Europe in London employer: OpenFX
Contact Detail:
OpenFX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Success, Europe in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Head of Client Success role.
✨Tip Number 2
Prepare for interviews by researching OpenFX inside out. Understand their mission, values, and recent developments. This will help you tailor your responses and show them you're genuinely interested in being part of their team.
✨Tip Number 3
Showcase your expertise! Bring examples of how you've optimised client success in previous roles. Use data to back up your claims and demonstrate how you can drive growth for OpenFX's institutional clients.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the OpenFX family and ready to contribute to their mission.
We think you need these skills to ace Head of Client Success, Europe in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client success and financial services. We want to see how your skills align with our mission at OpenFX!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven client satisfaction and growth in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build strong relationships, so showing us who you are will help you stand out from the crowd.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at OpenFX
✨Know Your FX Stuff
Make sure you brush up on your knowledge of FX markets and trading operations. Be ready to discuss how you've used data to drive client success in the past. This role is all about understanding client needs, so show them you know your stuff!
✨Showcase Your Client Success Stories
Prepare specific examples of how you've grown institutional relationships and optimised client experiences. Use metrics to back up your claims—numbers speak volumes! Highlight any successful strategies you've implemented that led to increased transaction volumes.
✨Be Ready for Technical Questions
Since this role involves working with technical integrations, be prepared to discuss your experience with API integrations and trading systems. If you have a background in treasury operations, make sure to mention it and how it relates to the role.
✨Demonstrate Your Project Management Skills
This position requires strong project management abilities, especially when coordinating complex client implementations. Share examples of how you've successfully managed projects in the past, particularly those involving multiple stakeholders or tight deadlines.
