At a Glance
- Tasks: Lead and scale the Business Operations team to drive impactful projects.
- Company: Join OpenFX, a fintech innovator transforming cross-border payments.
- Benefits: Competitive salary, equity, and a collaborative work culture.
- Other info: Diverse and inclusive workplace committed to personal and professional growth.
- Why this job: Make a significant impact on global financial infrastructure in a fast-paced startup.
- Qualifications: 15+ years in operations with strong leadership and analytical skills.
The predicted salary is between 80000 - 100000 £ per year.
About Us
Open FX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems.
We are building the infrastructure that will power the next generation of cross-border payment systems for institutions.
The team's execution has been exceptional, and we're scaling at a remarkable pace.
Our stellar early team comes with experience in companies like J.
Morgan, Goldman Sachs, Falcon X, Pay Pal, Affirm, Polygon, Kraken, Nium and others.
We're backed by Accel, Lightspeed, Nf X and other top-tier investors.
Role Overview
We're hiring a Head of Business Operations to build and lead the Business Operations team at Open FX.
Reporting to the Head of Operations, you will lead a hands-on team that helps Open FX turn its most important operating priorities into results.
Business Operations serves as Open FX's execution and coordination layer for business-critical growth initiatives that require multiple functions to work together.
The team turns leadership priorities into clear plans, brings the right people together, resolves blockers and drives work through to measurable results.
The team is deliberately hands-on.
It does not plan in a silo or stop at presentations.
Think of Business Operations as Open FX's special operations team: a group that can step into an ambiguous, high-priority problem, create clarity, fill execution gaps and stay with the work until it is delivered.
Examples include supporting launches of new currencies and regions, coordinating the onboarding of banking and liquidity partners, improving critical processes across teams and leading other strategic projects for the business.
You will work closely with leaders across Finance, Trade Operations, Compliance Operations, People and Talent, GTM, Product, Engineering, Partnerships and Legal.
Business Operations drives execution and coordination for shared projects, while each functional leader continues to own their team, strategy, specialist decisions, controls and results.
The role may later expand to include Trade Operations, Partnerships or another function, but that is not part of the role today.
Key Responsibilities
- Lead and scale the Business Operations function
- Manage, coach and develop the Business Operations team, with clear responsibilities, scorecards and development plans for each team member.
- Set a clear process for how the team takes on requests, chooses priorities and allocates its time.
- Build the organization, role clarity and capacity plan required for the Business Operations function as Open FX scales.
- Keep the team focused on high-impact projects rather than routine work that belongs within another function.
- Lead high-priority projects across teams
- Agree with the Head of Operations on the two or three most important projects for the team to lead.
- Turn broad objectives into clear outcomes, plans, milestones, owners and decisions.
- Lead projects such as launching new currencies and regions, coordinating complex bank and liquidity partner onboarding, improving critical processes and preparing the business for new capabilities.
- Build the plan, coordinate the teams involved, track progress, raise blockers and make sure actions are completed.
The functional leader continues to own the strategy, requirements and specialist decisions.
- Raise risks, tradeoffs and unresolved questions early, and get them to the right decision maker.
- Improve how Operations works and tracks performance
- Run the weekly Operations review and monthly KPI review, with clear metrics, owners, decisions and follow-up actions.
- Partner with Data and functional leaders to establish agreed metric definitions, accountable owners and reliable reporting.
- Identify important processes that slow down or fail when several teams are involved, and lead the work to improve them.
- Build lightweight processes and automation that improve speed, reliability and scalability.
- Produce rigorous market research, opportunity assessments, business cases and operational recommendations.
- Work clearly with other teams
- Legal and Compliance fully own licensing and compliance strategy, regulatory interpretation, application content, formal submissions and outcomes.
Licensing is not part of the Business Operations role.
- People and Talent and hiring managers own workforce strategy, recruiting and hiring decisions.
Business Operations may occasionally provide limited coordination support when hiring is one dependency within a broader priority initiative.
- Trade Operations, Finance, GTM, Product, Engineering and Partnerships continue to own their strategies, teams, specialist decisions and results.
- When a program is complete, hand the ongoing work back to the team that owns it rather than leaving it with Business Operations indefinitely.
What We're Looking For
- Must-haves
- 15+ years of relevant operating experience, including meaningful experience leading Business Operations, Strategy and Operations, or a similar function in an organization that has scaled significantly.
- A record of improving how teams work and delivering complicated projects involving several teams, with clear evidence of personal ownership and measurable results.
- Strong people leadership, including setting clear expectations, coaching capable operators and building an effective team structure.
- Excellent analytical and financial fluency, with the ability to turn incomplete information into practical decisions.
- Strong written communication and executive judgment, including the ability to make ownership, tradeoffs and decisions clear.
- Comfort operating across multiple countries and regulated environments.
- Comfort working through ambiguity. You can set a clear way of working and move important work forward without waiting for a detailed playbook.
- What helps you stand out
- Experience in fintech, payments, banking infrastructure, FX or another regulated industry.
- Experience operating through meaningful organizational scale, ideally including a company growing from roughly 80 to more than 250 people across multiple countries.
- Experience supporting market launches, partner onboarding, operational readiness or process automation.
- Experience working closely with Trade Operations, Partnerships or another specialist operating function.
What We Offer
- Competitive salary and benefits package.
- Equity in a rapidly growing company.
- Opportunity to work in a fast-paced startup at the forefront of fintech innovation.
- Opportunity to make a significant impact on global financial infrastructure.
- Collaborative work culture with emphasis on personal and professional growth.
We are committed to building a diverse and inclusive workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Head of Business Operations in London employer: OpenFX
OpenFX is an exceptional employer, offering a dynamic work culture that thrives on innovation and collaboration. As a Product Manager in London, you'll be at the forefront of cross-border payment solutions, with ample opportunities for professional growth and direct impact on revenue through currency expansion. Join a high-calibre team backed by top-tier investors, where your contributions will shape the future of financial infrastructure in Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Business Operations in London
✨Get Involved in Industry Events
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✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like OpenFX.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like OpenFX.
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We think you need these skills to ace Head of Business Operations in London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to OpenFX.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of OpenFX. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at OpenFX
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with OpenFX, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at OpenFX, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for OpenFX could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at OpenFX as they’re likely seeking a candidate who can enhance their workplace culture.
