Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client success initiatives and optimise institutional client experiences in FX transactions.
- Company: Join OpenFX, a pioneering tech company transforming cross-border payments.
- Benefits: Competitive salary, equity options, and opportunities for professional growth.
- Why this job: Make a real impact in the fast-paced world of financial technology.
- Qualifications: 6+ years in client-facing roles and strong understanding of FX markets required.
- Other info: Diverse and inclusive workplace with a collaborative culture.
The predicted salary is between 43200 - 72000 £ per year.
OpenFX is on a mission to become the global backbone for cross-border FX transactions. We are building the infrastructure to power the next generation of cross-border payment systems for institutions. We’re backed by Accel, NFX, Accomplice, and other top-tier investors.
We seek an experienced Head of Client Success, Europe to ensure the satisfaction and retention of our institutional clients. As a key member of our customer-facing team, you will manage the overall customer experience, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success.
- Client Growth & Optimization
- Analyse client trading data to identify opportunities for volume growth and cost savings.
- Create regular reviews showcasing platform value and optimization opportunities.
- Develop and execute account growth strategies based on quantitative analysis that grow transaction volume by helping customers optimize their FX flows and ensuring they manage a larger share of their trading activity through our platform.
- Manage smooth client ramping processes, including technical integration and training.
- Coordinate with internal teams to resolve any trading or settlement issues promptly.
- Provide regular reporting on client health metrics and growth opportunities.
- Collect and organize client feedback for product and service improvement.
- Serve as the primary point of contact for institutional clients' day-to-day FX trading needs.
- Monitor client trading patterns, volumes, and pricing to ensure optimal execution.
- Work with trading teams to understand their workflows and identify efficiency opportunities.
Must-Have Qualifications
- 6+ years of experience in client-facing roles with financial services institutions.
- 8+ years of professional experience across business operations roles like start-up Bizops team, consulting, or investment banking.
- Strong understanding of FX markets, trading operations, and treasury workflows.
- Experience in analysing trading data and creating actionable insights.
- Proven track record of growing institutional relationships.
- Excellence in client communication and relationship management.
Nice-to-Have Qualifications
- Experience with FX trading platforms or financial technology products.
- Understanding of API integrations and trading system workflows.
- Background in treasury operations or institutional trading.
- Familiarity with regulatory requirements for FX trading.
- Interest in blockchain technology and DeFi innovations.
What Sets Great Candidates Apart
- Ability to analyse trading patterns and identify optimization opportunities.
- Strong project management skills for coordinating complex client implementations.
- Experience working with both technical and business stakeholders.
- Track record of growing institutional relationships through data-driven insights.
What We Offer
- Competitive compensation package, including equity in a high-growth company.
- Opportunity to work on cutting-edge technology at a very fast-paced startup.
- Collaborative and supportive work environment.
- Professional development and growth opportunities.
- Work with innovative technology and leading financial institutions.
We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Head of Client Success, Europe employer: OpenFX
Contact Detail:
OpenFX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Success, Europe
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Head of Client Success role. Personal referrals can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by diving deep into OpenFX’s mission and values. Understand their platform and think about how your experience aligns with their goals. This will help you stand out as someone who’s genuinely interested in contributing to their success.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss specific examples of how you've used data to drive client success in previous roles. Highlighting your ability to identify growth opportunities through trading data will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at OpenFX and are keen to be part of their exciting journey.
We think you need these skills to ace Head of Client Success, Europe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Client Success. Highlight your experience in client-facing roles and any specific achievements in financial services that align with what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about client success and how your background in FX markets can help us achieve our mission at OpenFX.
Showcase Your Analytical Skills: Since this role involves analysing trading data, be sure to include examples of how you've used data to drive client growth or optimise processes in your previous roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at OpenFX
✨Know Your FX Stuff
Make sure you brush up on your knowledge of FX markets and trading operations. Be ready to discuss how you've used data to drive client success in the past. This role is all about understanding client needs, so show them you know your stuff!
✨Showcase Your Client Success Stories
Prepare specific examples of how you've grown institutional relationships and optimised client experiences. Use metrics to back up your claims—numbers speak volumes! Highlight any successful strategies you've implemented that led to increased transaction volumes.
✨Be Ready for Technical Questions
Since this role involves working with trading platforms and API integrations, expect some technical questions. Brush up on your understanding of these systems and be prepared to discuss how you've navigated technical challenges in previous roles.
✨Demonstrate Your Project Management Skills
This position requires strong project management abilities, especially when coordinating client implementations. Be ready to talk about how you've managed complex projects, worked with cross-functional teams, and ensured smooth client ramping processes in the past.
