Are you an experienced Customer Service professional looking for your next challenge?
Do you enjoy building strong customer relationships, analysing data and delivering exceptional service?
Would you like to join a growing company where your contribution will really make a difference?
Our client, a successful and expanding company is looking for a Senior Customer Service Executives to join their friendly team.
This role is ideal for someone with 3+ years' customer service experience, managing larger customer accounts, who enjoys problem solving, working with data and delivering an outstanding customer experience.
Key Responsibilities
- Build and maintain strong relationships with key customers.
- Deliver exceptional customer service and act as a trusted point of contact.
- Liaise with customers, compliance schemes and third parties.
- Analyse and manipulate large volumes of data using Excel.
- Explain complex information clearly and confidently to customers.
- Develop knowledge of compliance regulations and customer industries.
- Identify opportunities to improve processes and customer service.
- Manage multiple priorities and ensure deadlines are consistently met.
About You
- 3+ years' customer service experience.
- Strong Excel and data analysis skills.
- Excellent communication and relationship-building abilities.
- Highly organised with great attention to detail.
- Proactive, solutions-focused and resilient in a fast-paced environment.
What's in it for you?
- Join a growing, successful business.
- Friendly and supportive team.
- Excellent career development opportunities.
- Competitive salary and benefits, hybrid working plus annual bonus
If you're passionate about delivering exceptional customer service and enjoy combining customer relationship management with data analysis, we'd love to hear from you.
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Senior Customer Service Executive employer: OpenDigital Limited
Wayve is an exceptional employer, offering a dynamic work environment where innovation thrives and every contribution is valued. With a strong focus on employee growth, we provide bespoke learning opportunities, flexible working hours, and a range of unique benefits including an onsite chef and wellness initiatives. Located in London, our inclusive culture fosters collaboration among world-class researchers and engineers, making it an ideal place for those passionate about shaping the future of autonomous driving.
