Opencast, a growing tech consultancy in Newcastle upon Tyne, seeks an experienced IT Service Delivery Manager to lead the Service Desk, own day-to-day operations and drive ITIL-aligned processes while safeguarding ISO 20000-1 certification.
This hands-on role is based at our Newcastle HQ, involving incident, problem, change and knowledge management, plus mentoring staff and delivering end-user training to ensure high-quality IT support across the business.
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IT Service Delivery Lead — Service Desk & ISO 20000 in Newcastle upon Tyne employer: Opencast
As a growing tech consultancy, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. With a competitive benefits package, including generous holiday allowances and professional development opportunities, we ensure our team members are supported both personally and professionally. Working at our HQ offers the unique advantage of being at the heart of innovation, where you can directly contribute to impactful solutions for the public sector while building meaningful relationships with clients and partners.
