At a Glance
- Tasks: Manage client relationships and support growth on key public sector accounts.
- Company: Join a growing tech consultancy focused on user-centred solutions.
- Benefits: Competitive salary, pension contributions, share options, and 25 days' holiday.
- Other info: Diverse and inclusive workplace with opportunities for professional development.
- Why this job: Make a real difference while working with a supportive team.
- Qualifications: Strong communication skills and ability to build relationships.
The predicted salary is between 46000 - 55000 £ per year.
Ready for a new challenge? Are you looking for work that makes a difference? Do you want to work with people who learn and grow together? If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business.
The role involves working alongside and supporting one of our Client Relationship Directors (CRD) on one of our largest public sector accounts, interacting with our Opencast teams as well as client and partner stakeholders. You'll support our growth on this key client account, ensuring our clients and partners find us easy to work with and supporting our people to deliver impact. You'll keep the client and partners satisfied by listening, understanding and solving problems.
What you'll do within our teams:
- Key Client Growth
- Identify and scope new growth opportunities across client accounts and delivery teams
- Build tactical networks with clients and partners to unlock future demand
- Track and report on key client targets, contributing to growth planning
- Coordinate documentation, Statements of Work, proposals, pricing, and contract materials
- Collaborate with Marketing to share project wins, case studies, and promotional activity
- Support bid management for new and existing client work
- Client Relationship Management
- Coordination and management of a key client account
- Develop strong, trusted relationships with client stakeholders and partners
- Ensure all client/legal documentation is accurate, up-to-date, and securely stored
- Work on enhancing the overall client experience journey
- Monitor contractual and compliance commitments, highlighting issues where needed
- Represent Opencast's values in every client interaction
- Support with client issue resolution and escalation management
- Compile impact reports, KPIs, and board-level updates
- Organise and deliver client meetings, team events, and networking sessions
- Demand Management
- Work with clients and partners to identify and respond to upcoming demand
- Keep demand pipelines, trackers, and logs up to date
- Support the onboarding of team members with internal and external stakeholders
- Review billing reports and assist with general team queries
- Act as a third-line support contact for people or admin queries when needed
You’ll suit this role if you:
- Are proactive, very well organised and a good communicator
- Are able to develop, maintain, and grow relationships/partnerships
- Have an eye for accuracy and a strong focus on goals and outcomes
- Have a positive approach to change and improvement
- Are a team player
- Are professional and committed to doing the right thing
Salary: £46,000 - £55,000 per annum
Application Deadline: Applications to be submitted by 12pm Friday 28th August.
What we offer: A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You'll also benefit from 25 days' holiday and access to 3 annual 'life happens' days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team.
Where you'll work: This role requires regular on-site attendance at our HQ, hub offices, and client sites, as well as the ability to work from home. Applicants must be able to travel to offices and client sites across the UK as part of their normal working arrangements, as travel is essential for fulfilling the responsibilities of the role.
We include you: We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Interview: Interviews will be conducted via Microsoft Teams. We're happy to make adjustments to support your needs.
Want to know more? Visit our website or email [email protected]
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Client Relationship Manager (12-month Fixed Term Contract) in Newcastle upon Tyne employer: Opencast
At Opencast, we pride ourselves on being a dynamic tech consultancy that fosters a collaborative and inclusive work culture. With a strong focus on employee growth, we offer generous training budgets, flexible working hours, and a supportive environment where diverse perspectives are valued. Join us in making a meaningful impact while enjoying the benefits of competitive compensation and a commitment to your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager (12-month Fixed Term Contract) in Newcastle upon Tyne
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Opencast.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Opencast. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Client Relationship Manager (12-month Fixed Term Contract) in Newcastle upon Tyne
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Opencast.
How to prepare for a job interview at Opencast
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Opencast's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Opencast offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
