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- Tasks: Shape hybrid work environments and enhance employee experiences at Opencast.
- Company: Join a values-led consultancy making a positive impact in the public sector.
- Benefits: Competitive salary, flexible hours, health cash plan, and 25 days' holiday.
- Other info: Supportive culture with opportunities for personal and professional growth.
- Why this job: Lead operations that improve daily experiences for employees and visitors.
- Qualifications: Experience in workplace operations and health & safety compliance.
The predicted salary is between 44000 - 59000 £ per year.
The Business Operations Manager role sits at the heart of how Opencast works. It offers the chance to shape our hybrid working environments, strengthen health & safety, and improve the everyday experience for employees and visitors across the organisation.
Reporting to the Director of IT and Operations, this role combines strategic influence with practical impact, in a supportive and people‑first culture. At Opencast, we build technology that makes a positive difference. That work relies on workplaces that are safe, welcoming and run with care. This position brings together workplace operations, health & safety, supplier management and team leadership. It offers real responsibility, clear ownership and the opportunity to continuously improve how Opencast operates day to day. The role also provides the chance to lead a small workplace team and act as a trusted operational partner to people across the business.
What the role offers
- Workplace experience: Facilities management across multiple locations, day‑to‑day workplace operations including reception and internal services, space and capacity planning using usage data, and operational support for onboarding.
- Health & Safety: End‑to‑end ownership of H&S across the organisation - chairing the Safety Committee, leading audits, maintaining compliance, and providing insight to senior leaders.
- Suppliers and property management: Managing facilities, cleaning, maintenance and events suppliers; negotiating contracts; monitoring service quality and value; and overseeing hub and property agreements.
- Budget and governance: Hands‑on budget planning and management, purchase order oversight, and ensuring workplace operations align with Opencast's quality and compliance standards.
- People leadership and influencing: Line management, coaching and development of the workplace team, and acting as a trusted operational partner across the business.
Opencast is a values‑led consultancy delivering meaningful digital services, often in the public sector. We care about our people, how we work, and the impact we have.
What we’re looking for
- Workplace or facilities operations experience, ideally across more than one location
- Good working knowledge of health & safety legislation and compliance
- A practical, reliable approach to operational delivery
- Experience managing suppliers and service performance
- Budget management and cost control
- Confident communication and people management skills
- IOSH Managing Safely qualification, or willingness to work towards it
Why Opencast?
- Real influence over how the organisation operates
- Work that directly improves people’s day‑to‑day experience
- A supportive, inclusive and collaborative culture
- Flexibility in how and where work is done
- The space to improve, evolve and make lasting change
Salary £44,000 - £59,000
What our offer includes A competitive pension, health cash plan, share options and discretionary bonus. Flexible hours and 25 days' holiday. People to support you every step of the way.
Where you’ll work Because of the nature of this role, you’ll work will primarily be full time at our wonderful office in Hoults Yard, Newcastle‑upon‑Tyne. There will be occasional travel between our hub locations.
We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Business Operations Manager in Newcastle upon Tyne employer: Opencast
Contact Detail:
Opencast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Operations Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Opencast or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Opencast is all about a supportive and people-first environment, so think about how your experiences align with that and be ready to share!
✨Tip Number 3
Showcase your skills in real-time! If you get the chance, demonstrate your problem-solving abilities during interviews. Maybe even bring examples of how you've improved workplace operations or managed suppliers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Opencast team.
We think you need these skills to ace Business Operations Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Operations Manager role. Highlight your experience in workplace operations, health & safety, and supplier management. We want to see how your skills align with what we do at Opencast!
Showcase Your People Skills: Since this role involves people leadership and influencing, don’t forget to share examples of how you've successfully managed teams or collaborated with others. We love seeing candidates who can communicate effectively and foster a supportive culture.
Be Clear About Your Experience: When detailing your past roles, be specific about your responsibilities and achievements, especially in budget management and operational delivery. We appreciate clarity and want to understand how your background prepares you for this position.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Opencast!
How to prepare for a job interview at Opencast
✨Know Your Stuff
Familiarise yourself with Opencast's values and how they align with your own. Understand the key responsibilities of the Business Operations Manager role, especially around health & safety and supplier management. This will help you demonstrate your knowledge and show that you're genuinely interested in making a positive impact.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in workplace operations and facilities management. Be ready to discuss how you've successfully managed suppliers, budgets, and health & safety compliance. This will give the interviewers confidence in your ability to handle the responsibilities of the role.
✨Ask Thoughtful Questions
Prepare insightful questions about Opencast's current operations and future goals. Inquire about their approach to creating a supportive workplace culture or how they measure success in health & safety initiatives. This shows that you're not just focused on getting the job, but also on contributing to the company's mission.
✨Demonstrate People Skills
Since this role involves team leadership and collaboration, be prepared to discuss your approach to coaching and developing others. Share examples of how you've influenced teams positively in the past. This will highlight your people management skills and your fit within Opencast's people-first culture.