At a Glance
- Tasks: Analyse business needs and improve digital services for government clients.
- Company: Join Opencast, a forward-thinking company focused on innovation and collaboration.
- Benefits: Competitive salary, flexible hours, generous holiday, and a supportive team.
- Other info: Diverse and inclusive workplace with opportunities for growth and learning.
- Why this job: Make a real difference in public sector projects while developing your skills.
- Qualifications: Experience in business analysis and understanding of digital services required.
The predicted salary is between 41000 - 59000 £ per year.
The role involves weekly on-site working and requires travel among client sites in Newcastle, Leeds or Manchester. The candidate must be a UK citizen or eligible for security clearance and be able to hold or obtain a Security Check (SC) clearance.
Essential Experience
- Recent government (public sector) experience and/or delivery of complex digital services that meet Government Digital Service (GDS) standards.
- Application of business analysis techniques (e.g., SWOT, 5 Whys) to understand business context, processes and systems; analyse root causes, define problems, evaluate options and make recommendations aligned with strategic goals.
- Elicitation, analysis, validation and prioritisation of business and user requirements, using techniques such as BPMN process flows, wireframing and data analysis.
- Definition of epics, features, user stories, acceptance criteria and non-functional requirements; maintenance of traceability and facilitation of prioritisation.
- Business modelling, process improvement and digital/data systems analysis to represent organisations, processes, relationships and systems; identification of gaps, recommendation of improvements and support of implementation and validation.
- Building and maintaining strong stakeholder relationships and cross-functional teams, communicating clearly, reaching consensus and adapting messages to different audiences.
- Analysis and prioritisation of user experience needs, presenting insights in an accessible, data-informed way.
- Support testing by defining business scenarios and acceptance criteria, reviewing prototypes, test plans and outcomes to ensure solutions meet requirements.
- Delivery to the highest quality, adhering to recognised industry standards and frameworks (e.g., GOV.UK Service Standards), in large and complex organisations.
- Collaboration in multidisciplinary Agile teams, validating process and system improvements and delivering project objectives effectively.
- Presentation of complex information in a way that is easy to understand, engaging both technical and non-technical stakeholders.
Essential Consulting Skills
- Contribution to improving ways of working and driving continuous improvements within teams.
- Sharing of knowledge and best practice with fellow business analysts and other disciplines, including proactive engagement in client and Opencast communities of practice.
- Positive challenge of decisions or solutions that are not aligned with the best client outcomes.
- Creation of lasting value in projects, ensuring a user-centric, sustainable approach.
- Meaningful engagement with Opencast, supporting the growth of practice and wider capability.
- Support of Opencast's growth plans by providing case studies and updates on relevant forums of project work.
Salary and Benefits
- Consultant salary range: £41,000-£59,000
- Competitive pension, health cash plan, share options and discretionary bonus.
- Flexible hours and 25 days holiday; generous training budget.
- People to support you every step of the way.
Location & Travel
The position will involve travel between multiple locations, including the HQ, hub locations, client sites and home, in accordance with job requirements.
Diversity and Inclusion
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast.
Future Opportunity - Business Analyst employer: Opencast
At Opencast, we pride ourselves on being a dynamic tech consultancy that fosters a collaborative and inclusive work culture. With a strong focus on employee growth, we offer generous training budgets, flexible working hours, and a supportive environment where diverse perspectives are valued. Join us in making a meaningful impact while enjoying the benefits of competitive compensation and a commitment to your professional development.
