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- Tasks: Shape hybrid working environments and enhance employee experiences at Opencast.
- Company: Join a values-led consultancy making a positive impact in the public sector.
- Benefits: Competitive salary, flexible hours, health cash plan, and 25 days' holiday.
- Other info: Inclusive culture with opportunities for personal growth and meaningful change.
- Why this job: Lead workplace operations and improve day-to-day experiences for everyone.
- Qualifications: Experience in facilities operations and strong communication skills required.
The predicted salary is between 44000 - 59000 £ per year.
The Business Operations Manager role sits at the heart of how Opencast works. It offers the chance to shape our hybrid working environments, strengthen health & safety, and improve the everyday experience for employees and visitors across the organisation. Reporting to the Director of IT and Operations, this role combines strategic influence with practical impact, in a supportive and people‑first culture.
At Opencast, we build technology that makes a positive difference. That work relies on workplaces that are safe, welcoming and run with care. This position brings together workplace operations, health & safety, supplier management and team leadership. It offers real responsibility, clear ownership and the opportunity to continuously improve how Opencast operates day to day. The role also provides the chance to lead a small workplace team and act as a trusted operational partner to people across the business.
What the role offers:
- Workplace experience: Facilities management across multiple locations, day‑to‑day workplace operations including reception and internal services, space and capacity planning using usage data, and operational support for onboarding.
- Health & Safety: End‑to‑end ownership of H&S across the organisation - chairing the Safety Committee, leading audits, maintaining compliance, and providing insight to senior leaders.
- Suppliers and property management: Managing facilities, cleaning, maintenance and events suppliers; negotiating contracts; monitoring service quality and value; and overseeing hub and property agreements.
- Budget and governance: Hands‑on budget planning and management, purchase order oversight, and ensuring workplace operations align with Opencast's quality and compliance standards.
- People leadership and influencing: Line management, coaching and development of the workplace team, and acting as a trusted operational partner across the business.
Opencast is a values‑led consultancy delivering meaningful digital services, often in the public sector. We care about our people, how we work, and the impact we have.
What we're looking for:
- Workplace or facilities operations experience, ideally across more than one location
- Good working knowledge of health & safety legislation and compliance
- A practical, reliable approach to operational delivery
- Experience managing suppliers and service performance
- Budget management and cost control
- Confident communication and people management skills
- IOSH Managing Safely qualification, or willingness to work towards it
Why Opencast?
- Real influence over how the organisation operates
- Work that directly improves people's day‑to‑day experience
- A supportive, inclusive and collaborative culture
- Flexibility in how and where work is done
- The space to improve, evolve and make lasting change
Salary: £44,000 - £59,000
What our offer includes: A competitive pension, health cash plan, share options and discretionary bonus. Flexible hours and 25 days' holiday. People to support you every step of the way.
Where you'll work: Because of the nature of this role, you'll work will primarily be full time at our wonderful office in Hoults Yard, Newcastle‑upon‑Tyne. There will be occasional travel between our hub locations.
We include you: We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Business Operations Manager employer: Opencast
Contact Detail:
Opencast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at Opencast. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Opencast’s values and recent projects. Show us how your experience aligns with our mission to improve workplace operations.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your experience in facilities management and health & safety clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Opencast team.
We think you need these skills to ace Business Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Operations Manager role. Highlight your relevant experience in workplace operations, health & safety, and supplier management. We want to see how your skills align with what we're looking for!
Showcase Your People Skills: Since this role involves team leadership and communication, don’t forget to mention your experience in managing and developing teams. Share examples of how you've influenced others and created a positive work environment. We love a people-first approach!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets right to the heart of your experience and achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Opencast!
How to prepare for a job interview at Opencast
✨Know Your Stuff
Before the interview, dive deep into Opencast's values and operations. Familiarise yourself with their approach to workplace management and health & safety legislation. This will not only show your genuine interest but also help you align your experience with their needs.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in managing teams and suppliers. Prepare specific examples of how you've led a team or improved operational processes in previous roles. Highlighting your people management skills will resonate well with their people-first culture.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations related to facilities management or health & safety compliance. Think through potential challenges and your strategies for overcoming them. This will demonstrate your practical approach to operational delivery.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about Opencast's future projects or their approach to employee wellbeing. This shows you're not just interested in the role, but also in contributing to their mission and culture.