At a Glance
- Tasks: Identify and solve service problems while designing end-to-end service journeys.
- Company: Join Opencast Software, a leader in innovative service design.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities to lead and innovate.
- Why this job: Make a real impact by enhancing client services and user experiences.
- Qualifications: Experience in service design and strong communication skills are essential.
The predicted salary is between 60000 - 68205 £ per year.
hackajob is collaborating with Opencast Software to connect them with exceptional professionals for this role.
The role You’ll identify and help solve our clients’ service problems.
You’ll investigate, define and design the end-to-end, front stage and back stage service journey.
You’ll do this by considering both the problem and solution space, and balancing user needs, business needs and technical considerations.
If you tend to take on more of a leadership role in projects, you may be better suited to our senior consultant service designer role.
Essential experience To succeed in this role you need experience of working as a Service Designer across a range of complex projects.
In your CV and the interview, please show how you have
- Analysed and synthesised complex information into actionable insights, needs and recommendations
- Conveyed complex information using storytelling techniques
- Designed artefacts to evidence existing and new service systems and experiences
- Designed prototypes to test new service concepts
- Designed and facilitated workshops and co-design sessions
- Helped clients see the value of the design process
- Clearly and diplomatically articulated tensions between technical, business and user needs.
- Designing to UK government service standards
- The GDS assessment process
- Working in agile delivery teams In addition to service design skills, there are essential core skills you’ll need to work effectively as a consultant.
In the interview, please show how you have
- built trust and developed strong working relationships with stakeholders
- respectfully and effectively challenged decisions or solutions you don’t agree with
- planned your own tasks, in order to achieve the objectives of your project.
In the interview we’ll ask you to present a piece of work which demonstrates this experience.
We’ll also ask you questions based around these topics.
Service Designer employer: Opencast Software
Opencast Software is an exceptional employer that fosters a collaborative and inclusive work culture, where employees are encouraged to learn and grow together. With a focus on user-centred solutions for clients in government and business, Opencast offers competitive benefits including flexible hours, a generous holiday allowance, and opportunities for professional development. The dynamic nature of the role allows for diverse experiences across multiple locations, making it an ideal place for those seeking meaningful and rewarding employment.
